Bar Manager

Gin & Luck; Seattle (WA); On-site; USD 85,000 - 89,000; Full time

Benefits offered by this job

401k

Bonus program

Dental insurance

Employee discounts

Health insurance

Advancement opportunities

Paid time off

Training & development

Vision insurance

Wellness resources

Job summary

Gin & Luck in Seattle is seeking a Bar Manager to lead beverage operations and supervise bar staff, including hiring, training, and onboarding. The Bar Manager reports directly to the General Manager with a dotted line to the Senior Director of Operations and collaborates with the VP of Operations, Product as needed.

The role requires strong leadership, extensive beverage knowledge, and excellent communication to ensure exceptional guest experiences and drive profitability.

Qualifications

• 3+ years of proven management experience in a reputable establishment.
• Excellent leadership, interpersonal and communication skills.
• Deep knowledge of beverages, including spirits, wines, beers and cocktails.
• Proficiency in inventory management and cost-control techniques.

Responsibilities

• Organize, run and supervise daily bar operations and opening/closing shifts.
• Provide leadership to employees and uphold our core values.
• Maintain service and sanitation standards in bar/restaurant and service areas.
• Review staffing levels to meet guest service and financial objectives.
• Administer bar staff interviews, hiring, onboarding and training.
• Lead menu development, training, and adherence to SOPs.
• Monitor inventory, ordering, and cost controls; manage liquor room.
• Address customer concerns promptly and maintain exceptional guest experience.

Skills

Leadership

Team building

Customer service

Communication

Beverage knowledge

Problem solving

Education

Two-year degree in Hospitality or related field

Job description

Benefits

• 401(k)
• Bonus based on performance
• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Wellness resources

Position Overview

The Bar Manager is responsible for the execution of all beverage business operations and management of all bar staff including, hiring, training, and onboarding. The Bar Manager also is responsible for all bar administrative processes.

The Bar Manager reports directly to the General Manager daily with a dotted line to the Senior Director of Operations and collaborates with the VP of Operations, Product as needed.

Core Duties & Responsibilities

• Organize, run and supervise smooth and efficient daily operation and efficient daily opening and closing shifts, ensuring an exceptional patron and employee experience
• Provide guidance and leadership to employees while fostering our Core Values
• Maintains service and sanitation standards in bar/restaurant and all service areas
• Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met

Teamwork & Communication

• All leadership positions are expected to adhere to our guiding principle of Leadership, Managing, and Accountability (LMA)
• Provide a strong sense of leadership in all Gin & Luck activities – lead by example
• Encourages and builds mutual trust, respect, and cooperation among teammates/staff
• Establishes guidelines so employees understand expectations and parameters
• Maintain a reasonable response time for all communication; at minimum, a confirmation (by email, slack, text, or call) same day with a timeline regarding a full response
• Weekly communication with staff (recaps): spirit list updates with notes/86’s and additions – ongoing training with staff, i.e., articles, inspiration
• Attend: weekly L-10 Meetings in person or via phone, weekly “Alignment” meeting with General Manager, and bi-monthly “Alignment” call with Beverage Director
• Meet with reps, ambassadors, and distillers to taste product
• Assist GM, Front of House Manager and EC with the organizations of special events, buyouts, off site events, etc.
• As a key ambassador for Gin & Luck, act in a professional manner and represent the bar graciously whether you are in house, traveling on behalf of the company, or at industry events

Service Standards

• Maintain patron satisfaction by monitoring, evaluating, and auditing food, beverage, and service. offerings; build relationships with preferred patrons; maintain good community relations
• Maintain and oversee quality of standards in drink preparation and service
• Implement company policies and standard operating procedures (SOPs and Steps of Service) in tandem with the General Manager (GM) and Beverage Director (BD); evaluate and improve such policies and SOPs
• Provide a strong sense of leadership in all Front of House (FOH) and Back of House (BOH) activities - coach, teach, delegate, lead
• Respond immediately and directly to all customer complaints; every negative comment or reaction will be addressed by a manager and no customer leaves unhappy
• Daily monitoring of staff appearance, cleanliness, arrival time, tools etc.
• Monitor restaurant and kitchen flow regarding timeliness during business hours and assist when and where needed
• Assist in training new hires by guiding them through training trails, answering their questions, providing workflow advice, and teaching them G&L's expectations, steps of service steps, and standards operating procedures

Administrative Duties

• Regularly update Evernote, Toast and Slack with cocktail and training information- including recipes, SOP’s, and cleaning duties
• Contribute to maximizing company profitability with a target margin consistent with annual projections; establish and monitor financial cost controls (ordering, pricing, inventory, and loss management)
• Monthly inventory with Restaurant365 audit submitted to GM, VP of Product and owners monthly – completed on the first day of each month
• Maintain COGS and inventory through Restaurant365: monitor weekly, monthly, and annual COGS to budget
• Ordering of product in relation to the beverage program
• Invoice recording for beer, wine, spirits and other bar related items and consumables
• Creation of daily and weekly cleaning duties as well as open and closing responsibilities for each Bar position
• Implementation of staff education (product knowledge and tastings, menu changes, service standards, purveyor visits, quizzes etc.)
• Responsible for writing, implementing, and grading tests and quizzes
• Communicate any bar supply, glassware, or equipment with a cost of $500 or more to management (GM) prior to completing purchase
• Maintaining organization of liquor room and all bar-related storage spaces
• Execute Bartender/barback interviews, hiring, onboarding, and training
• Implement and uphold disciplinary action, when necessary, as directed by GM, VP of Operations and Human Resources
• Assist GM, SDO, Operations and VPOP in developing and implementing strategies to increase year over year sales
• Establish sanitation standards and procedures that comply with health and legal regulations with the advice of the company
• Administer bi-annual check-ins and annual reviews

Menu Development & New Menu Launch

• Assist Vice President of Product in the curation cocktails, spirit list, wine, and beer offerings
• Organize new menu rollout dates as directed by VPOP
• Lead all-staff tasting for new menus; create auxiliary educational materials for service staff (e.g. information on new spirits, ingredients, etc.)
• Follow-up on menu knowledge and execution through testing
• Prepare for menu launch: prep sheets, cocktail descriptions, cheater map, reorg walk-in, reorg liquor room, bar cleaning

Human Resources

• Communicates performance expectations in accordance with job descriptions for each position
• Coaches and counsels employees regarding performance on an on-going basis
• Ensures employees are treated fairly and equitably. Strives to improve employee retention
• Solicits employee feedback, utilizes an \"open door\" policy and reviews employee satisfaction results to identify and address employee problems or concerns
• Ensures recognition is taking place across areas of responsibility

Physical Demands

• The physical demands for this position are seeing, hearing, speaking, reaching, frequently lifting to 25 pounds, occasionally lifting up to 50 pounds, sitting, standing, for 4 to 8 hours, bending, and moving intermittently during working hours. Execution of bar program under various conditions of heat and stress accommodations.

Required Qualifications

• 3+ years of proven management experience in a reputable establishment
• Highest levels of EQ and discretion
• Ability to lead and develop teams
• In-depth knowledge of beverages, including spirits, wines, beers, and cocktails
• Proficiency in inventory management and cost-control techniques
• Strong leadership, interpersonal, and communication with the ability to motivate and inspire a diverse team
• Excellent organizational and multitasking abilities to prioritize tasks and meet deadlines in a fast-paced environment
• Outstanding communication skills with the ability to interact effectively with customers and team members
• Excellent customer service and problem-solving abilities
• Flexibility in working hours, including early mornings, evenings, weekends, and holidays
• Patience and adaptability
• Self-motivated and a team player
• High ethics, hard worker, and a great sense of humor

Desired Qualifications

• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major
• 2+ years of management experience in a high-volume establishment
• 3-4 years of supervisory experience
• Familiarity with local alcohol regulations and certification in responsible service practices
• Have sufficient skills, knowledge and personality to provide a memorable experience for our patrons

Demonstrate the Core Values of Gin & Luck

• Curiosity: We learn and improve through active observation and creative problem solving.
• A.B.K.: We anticipate, prepare and execute with intention.
• Pursuit of Excellence: We will forever be chasing excellence, even when we sometimes fail. It is a pursuit without end.
• Contagious Joy: When we're having fun, it emanates out and influences our work and the people around us.
• Connection: We build relationships through intuition, empathy, and transparency

What We Offer

Gin & Luck strives to create a welcoming, nurturing and understanding culture. We want all employees to feel valued through their work/life balance and compensation. Compensation range for this position is $84,500-$88,500. Medical, dental, vision, 401k and life insurance are included in our benefits package for full-time/part-time employees.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender identity, sexual orientation, age, religion, disability status, protected veteran status, or any other characteristic protected by law.

Note

This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. The duties of this position may change from time to time. Gin & Luck reserves the right to add or delete duties and responsibilities at their discretion