Bar Lead

Scandinavian Tobacco Group Tobacco Service B.V.; New York (NY); Presencial; USD 22.000 - 31.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible Spending Account

Disability Plans

Basic & Supplemental Life Insurance

Additional Supplemental Benefits

Paid Vacation, PTO, Holidays

401(k) Retirement Savings Plan

Descripción de la vacante

Scandinavian Tobacco Group, through its Cigars International brand, is seeking a Bar Lead to oversee New York operations. This role leads bar staff, ensures service standards, inventory control, and regulatory compliance while delivering exceptional guest experiences.

You'll coach and develop team members, manage daily cash handling, and collaborate with leadership to drive promotions and hospitality excellence in a fast-paced environment.

Formación

• Minimum one year of bar/restaurant supervisory experience in a high-volume environment.
• Strong interpersonal and communication skills.
• Ability to work evenings, weekends, holidays, and peak periods.
• Must be at least 21 years old.

Responsabilidades

• Lead and support bar team members to ensure exceptional guest experiences.
• Monitor bartender pouring standards and proper preparation, mixing, and service of beverages.
• Promote efficient service and maintain high customer satisfaction levels.
• Order, receive, count, and manage bar inventory from vendors accurately.
• Establish and maintain a culture of accountability around quality, safety, and customer service standards.
• Ensure compliance with all local and state regulations, including required alcohol service certifications.
• Maintain company cleanliness, organization, and presentation standards.
• Coach, train, and develop team members to meet performance and customer service expectations.
• Gather and communicate customer and employee feedback to help improve service levels and promotional events.
• Support business objectives through effective team leadership and operational execution.
• Create a safe, welcoming, and enjoyable atmosphere for both guests and employees.
• Perform daily cash handling and reconciliation activities.
• Provide bartending support as needed.
• Perform other duties as assigned.

Conocimientos

Bar supervisory

Interpersonal skills

Fast-paced environment

Customer service

Educación

High school diploma or GED

Descripción del empleo

Bar Lead, New York, NY / Retail Operations

• Location: New York, NY
• Working hours: Nights, weekends, holidays, and peak business hours as required
• Hourly Rate: $19/hr

Are you an experienced bar professional who thrives in a fast-paced hospitality environment? Do you enjoy leading teams, delivering exceptional customer experiences, and helping drive operational excellence? Then you might be the person we are looking for.

As our new Bar Lead, you will play an important role in creating outstanding customer experience while supporting daily bar operations. You will work closely with bar staff and leadership to ensure exceptional service, operational consistency, inventory control, and compliance with all applicable regulations. This is a great opportunity to develop your leadership skills while contributing to the success of Cigars International.

What your day will look like

• Lead and support bar team members to ensure exceptional guest experiences.
• Monitor bartender pouring standards and proper preparation, mixing, and service of beverages.
• Promote efficient service and maintain high customer satisfaction levels.
• Order, receive, count, and manage bar inventory from vendors accurately.
• Establish and maintain a culture of accountability around quality, safety, and customer service standards.
• Ensure compliance with all local and state regulations, including required alcohol service certifications.
• Maintain company cleanliness, organization, and presentation standards.
• Coach, train, and develop team members to meet performance and customer service expectations.
• Gather and communicate customer and employee feedback to help improve service levels and promotional events.
• Support business objectives through effective team leadership and operational execution.
• Create a safe, welcoming, and enjoyable atmosphere for both guests and employees.
• Perform daily cash handling and reconciliation activities.
• Provide bartending support as needed.
• Perform other duties as assigned.

What you'll bring

• High school diploma or GED.
• Minimum one year of bar or restaurant supervisory experience in a high-volume bar environment.
• Strong interpersonal and communication skills.
• Ability to thrive in a fast-paced environment.
• Ability to stand and walk for extended periods and occasionally lift and carry heavy items.
• Availability to work evenings, weekends, holidays, and peak business periods.
• Ability to work effectively with diverse personalities and professionally resolve customer or employee concerns.
• Must be at least 21 years of age.

Working at STG & What to expect

At Scandinavian Tobacco Group (STG), we are so much more than what meets the eye. We combine the strength of global brands with the entrepreneurial mindset that allows people to make a real impact. Here you'll have the opportunity to grow your career, collaborate across borders, and help shape what's next. At STG you'll find more than a role, you'll find opportunities to grow, collaborate across borders, and make a meaningful impact.

What's in an offer

As a colleague at Scandinavian Tobacco Group, you will receive a comprehensive compensation package and generous benefits package:

• Flexible Spending Account
• Disability Plans
• Basic & Supplemental Life Insurance
• Additional Supplemental Benefits
• Paid Vacation, Paid Time Off (PTO), and Holidays
• 401(k) Retirement Savings Plan including a generous Company match

Scandinavian Tobacco Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any legally protected characteristic.

Our company uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.e-verify.gov.