Bar Back - Hilton Norfolk The Main

Gold Key PHR; Norfolk (VA); On-site; USD 25,000 - 35,000; Full time

Job summary

A leading company in hospitality is seeking a dedicated Bar Back to support bartenders by maintaining supplies and ensuring a clean working environment. This role requires strong communication skills, the ability to perform under pressure, and a commitment to exceeding guest expectations. Ideal candidates should have prior experience in high-volume settings and possess a high school diploma.

Qualifications

• Must be over 21 years old.
• Good physical condition for bending and lifting.
• Experience in a mid to high volume outlet (at least 1 year).

Responsibilities

• Maintain bar supplies and cleanliness.
• Assist bartenders with stocking and food transport.
• Ensure compliance with liquor laws.

Skills

Communication

Attention to detail

Speed

Courteousness

Ability to follow directions

Education

High school diploma

Job description

Overview

A Bar Back maintains clean glassware, displayed in a safe manner, ensuring that all equipment is continuously cleaned after each use. This associate works as part of a team to provide friendly, efficient service in a professional manner, ensuring that the guest receives immediate attention.

Responsibilities

Essential Job Functions:

• Maintain pars of supplies at the bar by being responsible for the stocking of ice, paper products, to go cups, glassware, china for menu items, roll ups, etc.
• Keep bartender informed of items to be ordered on a regular basis, anticipating business to prevent shortages.
• Acknowledge guests if the bartender is with another guest, and relay guest orders to the bartender.
• Respond to all requests from bartenders for priorities and assistance.
• Bring bar food from the kitchen to the bar for the bartender to serve or to direct you to place.
• Able to help set bar wells when needed.
• Cut bar fruit daily as needed.
• Check all glassware for chips, spots, prints, soap residue, lipstick, etc.
• Assist in clearing the bar by returning all used plates and silverware to the dish room as guests finish at the bar.
• Rinse blenders and other equipment as used.
• Rotate stock as needed. Pour wines independently with bartender approval.
• Know where all bar items are stored and maintain proper storage with organization and cleanliness.
• Understand and comply with all company, city, and state liquor laws.

Additional Responsibilities:

• Report to the head bartender upon arrival, before taking breaks, and before leaving.
• Check schedule for any changes and stay informed of all posted memos.
• Complete all assigned sidework as required, prior to, during, and after shifts.
• Assist other team members in the restaurant, decks, and raw bar/sushi bar as needed.
• Work a flexible schedule including weekends and holidays for long hours.
• Stock all beverage items daily.
• Assist bartenders with various stocking tasks.
• Maintain cleanliness standards in the front of the house to ensure high-quality products.
• Interact courteously and professionally with colleagues.
• Exceed guest expectations at all times.
• Report unsafe work conditions, practices, and safety/security violations according to company policy.
• Create a friendly and professional interaction with guests to generate a “WOW” experience.
• Perform routine maintenance and cleaning on all bar equipment as per company policy.
• Inspect and evaluate the physical condition of equipment daily for cleanliness.
• Manage time and productivity according to business volume.
• Report repairs needed to the bar manager.
• Transport glasses, ice, bottles, kegs, and other inventories continuously.
• Work effectively in a fast-paced environment.
• Comply with all liquor laws at the company, city, and state levels.
• Perform all other duties as assigned.

Qualifications

• Good communication skills in English, both speaking and understanding.
• Speed, accuracy, attention to detail, courtesy, and anticipation of guest needs.
• Willingness to work long hours on feet in high-pressure environments, handling multiple tasks.
• Good physical condition to bend, reach overhead, push, pull, and perform repetitive hand/wrist movements. Ability to tolerate temperature changes from refrigeration.
• Ability to follow directions.
• Must be over 21 years old.

Experience

• At least 1 year in a mid to high volume outlet.

Knowledge

• Knowledge of beverages, wines, and spirits is helpful.

Skill

• Transport 100 pounds.

Education

• High school diploma required.