Banquet Server - Hilton Norfolk The Main

Gold Key PHR; Norfolk (VA); On-site; USD 25,000 - 35,000; Full time

Job summary

A leading company in the hospitality sector is seeking a Banquet Server responsible for food and drink service at events. The successful candidate will assist with all banquet functions while ensuring quality guest service and maintaining cleanliness.

Qualifications

• Preferred previous high-volume restaurant or banquet service experience.
• Ability to work an entire shift standing and walking.

Responsibilities

• Set up banquet functions and tables according to standards.
• Serve food and beverages promptly and efficiently.
• Maintain cleanliness and organization of function room.

Skills

Guest service

Teamwork

Attention to detail

Education

High School Diploma or Equivalent

Job description

Overview

The Banquet Server is responsible for food and drink service at banquet events. The Banquet Server will also assist with the setup, breakdown, and cleanup of all banquet functions in accordance with the BEO, standards, specifications, and inventories. The Banquet Server maintains a clean, sanitary, and safe event area at all times to ensure a quality experience is delivered to guests. The successful Banquet Server will ensure quality and efficient guest service, maintain cleanliness and organization standards, and have exemplary attendance.

Responsibilities

Level One Responsibilities of Gold Key|PHR hourly Associates:

• Know your job. Complete job skills training and possess a clear knowledge of the job, property standards, and ask for clarification of assignments and expectations. Apply experience and training to accomplish tasks.
• Be on time. Follow attendance guidelines, report to work on time, in uniform, and follow clock-in and out procedures.
• Be on stage. Associates are friendly, approachable, and always willing to assist. Follow personal appearance standards, be well-groomed, in uniform, and practice good personal hygiene.
• Serve. Conduct yourself professionally and collaboratively with guests and fellow associates, aligning with the company’s service culture, “The Keys to Making it Right.”
• Work smart. Understand shift needs, use resources properly, and complete all assignments promptly and meticulously.
• Use your tools. Use approved tools and checklists to complete tasks.
• Measure Up. Produce work that meets departmental standards in volume and quality, and meet goals as defined by leadership.
• Respect the space. Keep your work area clean and report deficiencies promptly.
• Be safe. Report unsafe conditions or practices and violations per company policy.
• Support the Team. Cooperate with colleagues and supervisors to foster a positive work environment and support team efforts professionally.
• Other duties as assigned.

Associate Responsibilities specific to this role and department:

• Set up banquet functions and spaces.
• Set tables according to standards.
• Serve food and beverages promptly and efficiently to ensure guest satisfaction.
• Maintain neatness and cleanliness of the function room and station.
• Use proper in-room clearing, aisle tray breakdown, buffet, or other food service equipment.
• Assist with setting up and breaking down buffet or other special food service tables and equipment.
• Provide guest services professionally, exceeding expectations.
• Be familiar with various setup configurations for each function room.
• Complete assigned sidework and checklists.

Qualifications

• High School Diploma or Equivalent Preferred
• Previous high-volume restaurant or banquet service experience preferred
• Ability to work an entire shift standing and walking