Banquets Set Up Supervisor-Swing

Caesars Entertainment; Reno (NV); On-site; USD 52,000 - 62,000; Full time

Job summary

Caesars Entertainment in Reno is seeking a Banquet Captain to oversee all banquet function setup under the Banquet Manager, ensuring guest satisfaction and policy compliance. You will assist in evaluating staff and supporting ongoing training and performance standards.

Responsibilities include ensuring rooms are prepared per the BEO, door signs are updated daily, and back hallways remain organized and clean. You’ll lead service with professionalism while upholding safety and sanitation practices.

Qualifications

• Minimum of 2-4 years as Banquet Captain in a multi-unit hotel or casino.
• Excellent communication skills and ability to observe details.

Responsibilities

• Oversee set-up of banquet functions under Banquet Manager.
• Ensure rooms are arranged per the banquet event order (BEO).
• Place door signs daily for each function per BEO.
• Keep back hallways and equipment organized and accessible.
• Report any equipment damage to the Assistant Manager.
• Maintain a professional demeanor and uphold service standards.
• Review weekly functions and employee scheduling with Banquet Manager.
• Ensure proper sanitation procedures are followed at all times.
• Model core values and family-style service; support DEI culture.

Skills

Communication skills

Observation skills

Interpersonal skills

Education

High School diploma or equivalent

Job description

WE ARE CAESARS

At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.

Our Mission

“Create the Extraordinary"

Our Vision

“We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”

Our Values

“Blaze the Trail, Together We Win, All-In on Service”

Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Job Summary

Oversees all Set-up Banquet functions under the direction of the Banquet Manager. Ensuring guest satisfaction. Assists in on-going evaluation of employees. Ensures compliance with all company policies and procedures.

How You Will Create the Extraordinary

• Responsible for ensuring that Silver Legacy’s service standards are met during banquet functions, including set-up, equipment, room set-up, lighting, etc.
• Ensure all rooms are set up according to the banquet event order (BEO)
• Ensure that door signs are put in daily for each function according to BEO
• Ensure that back hallways and equipment is organized, clean and in its correct space allowing for proper egress
• Notify Assistant Manager of any damage to equipment as soon as possible
• Always present a professional manner
• Review weekly functions and employee scheduling with Banquet Manager
• Ensure that proper sanitation procedures are followed at all times
• Exemplify our core values, family style service, our mission and vision
• Exemplify our DEI (diversity, equity, inclusion) culture
• Perform other job-related duties as assigned

What You Will Need

• Minimum of 2-4 years as Banquet Captain in a multi-unit hotel or casino
• High School diploma or equivalent

ADDITIONAL REQUIREMENTS

• Ability to stand for long periods of time
• Frequent walking
• Work area is subject to variable temperatures
• May be subject to smoking environment and moderate noise

GUEST SERVICE (INTERNAL/EXTERNAL) STANDARDS:

Employee is required to meet and deliver our core values, service standards, and family style service.

PERFORMANCE REQUIREMENTS

Must have the ability to provide internal/ external guests with service excellence, have excellent communication skills and observation skills, and have an easygoing demeanor to ensure a fun and safe environment for our guests. Above average speech – both speaking and reading/writing English. Need excellent interpersonal skills. Work requires schedule flexibility which may include days off, nights, weekends, holidays, and overtime as needed.

TOGETHER WE WIN

We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER

These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.

As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

ADA

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY

Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.

Job Info

• Job Identification 89450
• Job Category Food and Beverage & Culinary