Banquets & Events Operations Director

TKO EMPLOYMENT SERVICES DELAWARE LLC; Grasonville (MD); On-site; USD 75,000 - 80,000; Full time

Job summary

TKO Employment Services Delaware LLC is seeking a Banquet Manager/F&B Manager to lead the Banquets division at Hyatt Place Kent Narrows and Marina in Grasonville, MD. You will supervise banquet staff, set up events, monitor guest satisfaction, and help manage forecasts and budgets to maximize revenue while ensuring excellent service.

The role requires experience in hotel banquet operations, strong leadership, and the ability to maintain brand standards while controlling costs and labor.

Qualifications

• Associate or Bachelor’s degree in the hospitality field preferred.
• Two Years working as a Banquet Manager and/or F&B Manager, preferably in a hotel.
• Extensive knowledge of overall F&B operations.
• Micros POS experience preferred.
• Proficient with Microsoft Office.
• Can communicate well with guests.
• Must be willing to “pitch-in” and help co-workers with their job duties and be a team player.
• Must be able to provide outstanding customer service to internal and external guests.
• Must have knowledge of departmental operations.
• Must have knowledge of computers and training techniques.

Responsibilities

• Interview, recruit, train, schedule, coach and support Banquet Servers and Housemen, ensuring they perform in accordance with established brand or hotel standards.
• Oversees daily operations of the Banquets division, including moving and setting tables, flipping rooms, creatively setting stations, managing staff, and running events.
• Assist the F&B Director in preparation of forecasts and reports and assist in the development, implementation and monitoring of the budget to maximize revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top quality customer service.
• Be aware of guest satisfaction scores and brand standards and work toward increasing departmental and overall guest satisfaction.

Skills

Communication

Guest relations

Team player

Microsoft Office

Education

Associate or Bachelor’s degree in hospitality

Tools

Micros POS

Job description

TKO Employment Services Delaware LLC is seeking a Banquet Manager/F&B Manager to lead the Banquets division at Hyatt Place Kent Narrows and Marina in Grasonville, MD. You will supervise banquet staff, set up events, monitor guest satisfaction, and help manage forecasts and budgets to maximize revenue while ensuring excellent service.

The role requires experience in hotel banquet operations, strong leadership, and the ability to maintain brand standards while controlling costs and labor.