Banquets Director

National Black MBA Association; Bastrop (TX); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player in hospitality seeks a dynamic Banquet Director to lead and innovate within the Events Department. This role is pivotal in ensuring exceptional guest experiences through effective management and collaboration across departments. The ideal candidate will possess strong leadership skills, creativity, and a passion for service excellence. If you thrive in a fast-paced environment and are ready to make a significant impact on events and guest satisfaction, this opportunity is perfect for you. Join a team that values innovation, respect, and service orientation, and take your career to new heights.

Qualifications

• Flexibility to work weekends and holidays.
• Experience in Food and Beverage or Rooms in a hotel setting preferred.

Responsibilities

• Manage the Events Department and collaborate with various teams.
• Supervise and motivate the banquet team to achieve exceptional service.

Skills

Management

Communication Skills

Organizational Skills

Creativity

Food and Beverage Knowledge

Event Management

Education

Bachelor's Degree in Hospitality Management

Relevant Certifications

Tools

Point of Sale Systems

General Computer Knowledge

Job description

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing authentic hospitality and meaningful experiences to each and every guest. Hyatt is a place where high expectations aren't just met—they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. Development opportunities and career path options are endless with Hyatt; there's virtually no limit to where your ambition can take you in our world-class organization. Discover your place to shine in our warm, respectful, and inclusive culture.

Our Hyatt Culture is represented by our mission, values, and goals through: Innovation, Respect, Service-Orientation, and Inclusion. Innovative Hyatt employees are forward-thinking and passionate as we seek new ways to advance in the hospitality industry. Respect, Hyatt employees are inspired by team spirit and camaraderie. Service-oriented Hyatt employees are customer-focused by providing authentic hospitality in every way, every time. Diversity and Inclusion are integral parts of who we are and what we represent.

Goal of the Banquet Director

The Banquet Director effectively and proactively monitors the daily functions of the Events Department. This includes providing support and guidance to the banquet team, Catering and Convention Services team, Convention Services floor department, and Banquet Beverage. The role requires working closely with all hotel departments to ensure successful and effective events, resulting in positive guest experiences.

Responsibilities of the Banquet Director

1. Support and manage the Events Department while collaborating with the Food and Beverage Director and other hotel departments. Leadership responsibilities may include Convention Services Set Up and Banquet Beverage.
2. Supervise, empower, lead, coach, and motivate the banquet team, including captains, food servers, and lead house attendants, to achieve exceptional guest service results and full associate engagement.
3. Assist the hotel in reaching top box service scores on Meeting Planner surveys by reviewing Banquet Event Orders and ensuring thorough communication with guests and departments. Responsible for the timely setup of all functions and meetings, maintaining standards of food, beverage, and meeting specifications.
4. Proactively review staffing and equipment needs.
5. Coordinate and execute all events with Culinary, Stewarding, Catering/CS, CS Floor, and Beverage teams.
6. Maintain a high-energy, positive, professional appearance.
7. Develop innovative and creative décor ideas for the banquet function space.
8. Plan and oversee short and long-term banquet functions both in the front and back of the house.
9. Create an environment that upholds the highest standards of quality service through effective hiring, training, development, promotion, and continuous reinforcement.
10. Handle administrative tasks such as payroll, reports, forecasts, point of sale procedures, inventory, and budget management for food and beverage functions.
11. Perform daily walk-throughs of the banquet department, function spaces, and storerooms to ensure compliance with health regulations and Hyatt standards.
12. Develop ideas for special events and holiday functions.

Qualifications and Skills

• Full-time management position requiring flexibility, including weekends and holidays.
• Strong desire to understand and anticipate guest needs in a fast-paced environment.
• Refined verbal and written communication skills.
• Excellent organizational skills.
• Proficiency in general computer knowledge.
• Creativity, innovation, attention to detail, and organizational skills.
• Experience in Food and Beverage or Rooms in a hotel setting is preferred.
• Thorough understanding of all levels of banquet service.
• Previous experience as an Event Services Manager/Assistant, Event Services Captain, or Event Services Supervisor is preferred.
• High energy, entrepreneurial spirit, motivational leadership, engaging personality, effective communication, and strong training abilities.

If you are ready for this challenge, we are ready for you!