Banquets & Catering Event Concierge

Omni Hotels & Resorts; Austin (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

Omni Barton Creek Resort & Spa in Austin, TX, seeks an Event Concierge to join our banquet and conference service teams. You will be the liaison between clients and resort departments, ensuring flawless events and memorable experiences.

Responsibilities include coordinating with groups, reviewing BEOs, assisting banquets and setup, and delivering value beyond expectations while maintaining the highest service standards. Flexible weekends and early mornings required.

Qualifications

• Verbal communication skills required.
• Proficiency in word processing and basic computer tasks.
• Flexibility to work weekends and varied shifts.

Responsibilities

• Be the liaison between clients, group leaders and Barton Creek departments.
• Check and update BEOs and Daily Event lists and verify changes.
• Assist banquets and setup team as needed.
• Coordinate with Banquets, Conference Managers and staff to ensure smooth events.
• Ensure rooms, signage, lighting and ambiance meet resort standards.
• Anticipate and handle client changes and issues in a timely manner.
• Attend daily group meetings and respond to operational needs.

Skills

Verbal communication

Computer skills

Weekend availability

Education

High School Diploma

Job description

Omni Barton Creek Resort & Spa

Nestled in the scenic Texas Hill Country just minutes from downtown Austin, Omni Barton Creek Resort & Spa is a premier destination for luxury, leisure, and world-class hospitality.

Our associates are the heart of our success - a dedicated, passionate team who bring to life the warmth, elegance, and service excellence that define the Omni brand. Joining our team means becoming part of a culture built on respect, gratitude, and empowerment. Here, every associate has the opportunity to grow through comprehensive training, mentorship, and career advancement within one of the hospitality industry's most respected companies.

From championship golf and award-winning dining to a rejuvenating spa and stunning natural surroundings, Omni Barton Creek offers an inspiring environment to work, learn, and thrive. If you are driven, personable, and passionate about creating exceptional guest experiences, you'll find your perfect match at Omni Barton Creek Resort & Spa.

Omni Hotels & Resorts is seeking an Event Concierge for the beautiful new Barton Creek Resort & Spa!

Ranked among the best resorts in Texas: Top 5 Resorts in the Southwest Conde Nast Traveler and Top 5 Resorts in Texas Travel + Leisure World's Best Awards 2024

Work directly with the client / group contact as an extension to the Banquet Operations and the Conference Service team(s).

Responsibilities:

• Add value to groups that is above and beyond normal.
• Provide surprise and delight service to groups VIPs and contacts.
• Visible and available for our group contracts at all times.
• Assist banquets and set-up team as needed.
• Check Daily, BEOs and Daily Event list and verify changes
• Meet daily with group contacts / clients and attend to their operational needs.
• Serve and embrace with passion that you are the assigned liaison between clients, group leaders and all Barton Creek departments thereby ensuring a successful program.
• Handle any unexpected challenges in a timely manner.
• Communicate any and all changes made by the client(s) to affected departments to include Banquets and assigned Conference Managers.
• Coordinate deliveries from the mail room in an expeditious and timely manner.
• Check ALL rooms and ensure that all signage is correct and in appropriate locations and that all unused signage and equipment is out of guest view and moved to appropriate storage locations.
• Check to ensure lights, temperature and ambiance meet the client and resorts standards.
• Audit and inspect every BEO for proper room set up, AV set up, IT / Telecommunication set up and then contact appropriate department to make corrections as required.
• Ensure equipment is in good condition and test to insure it is functional (i.e., phones, AV equipment, IT equipment)
• Walk property daily at opening, closing and during events with a keen eye for detail. Immediately notify Banquet Operations, Housekeeping and Engineering of any related issues of cleanliness and safety.
• Your performance will be measured using the following Group Medallia questions:
• Availability
• Making groups feel welcomed
• Accommodating groups last minute requests
• Service of staff and management.
• Overall Experience
• Overall Event Phase
• This job profile is to give a general scope of the responsibilities and in no way states or implies that these are the only job duties to be performed by the associate in this position. Other duties may be assigned as are required to insure a successful event for clients and groups.

Qualifications:

• Minimum age requirement of 18 years
• High School Diploma or general Education degree required.
• Must have the ability to lift up to moderate weight and stand/walk for entirity of a shift.
• Must have good verbal communication skills, word processor/computer skills experience.
• Must have flexibility to work weekends, early mornings and late evenings.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.