Director of Banquets

Live; Philadelphia (Philadelphia County); On-site; USD 70,000 - 95,000; Full time

Job summary

Stateside Live! in Philadelphia is seeking a Director of Banquet Operations to oversee all banquet and event activities, ensuring quality, service, and adherence to standards. You will supervise daily operations, coordinate with the kitchen and vendors, and drive guest satisfaction across events.

The role requires strong leadership, English fluency, and a track record in managing banquet teams with a focus on operational excellence and cost control.

Qualifications

• High school diploma or GED required; some college preferred.
• 5+ years in advanced banquet operations with 2+ years supervisory experience.
• Fluent English.
• Proven ability to lead and communicate effectively.
• Strong time management and organizational skills.

Responsibilities

• Direct all banquet and event operations, ensuring quality, service, and operational excellence.
• Provide leadership and strategic direction for the banquet department, including staffing and processes.
• Lead, mentor, and develop banquet managers, supervisors, and staff to a high-performance, guest-focused culture.
• Set objectives and performance expectations; drive accountability and growth in the department.
• Maintain quality, service and operating standards per venue guidelines.
• Supervise day-to-day banquet activities; enforce policies and schedule work.

Skills

Leadership

Staff coaching

Communication

Guest service

Education

High school diploma or GED

Some college preferred

Tools

AV equipment

Job description

Stateside Live!
1100 Pattison Ave
Philadelphia, PA 19148, USA

Description

In this role, you'll oversee all aspects of banquet operations, ensuring adherence to quality, service, and operating standards. From supervising day-to-day activities to coordinating with kitchen staff and vendors, you'll play a pivotal role in ensuring guest satisfaction.

Director of Banquet Responsibilities include, but are not limited to:

• Direct all banquet and event operations, ensuring alignment with organizational standards for quality, service, and operational excellence.
• Provide leadership and strategic direction for the banquet department, including staffing plans, operational processes, and service delivery.
• Lead, mentor, and develop banquet managers, supervisors, and service staff to cultivate a high-performance, guest-focused team culture.
• Establish clear objectives and performance expectations while fostering accountability and professional growth across the department.
• Maintain quality, service and operating standards as established by the venue to ensure quality and consistency.
• Supervise day-to-day activities of the banquet department, communicate objectives, and schedule/assign work. Communicate and enforce policies and procedures.
• Recommendand/or initiate salary, disciplinary, or other staffing-related actions in accordance with company rules and policies. Alert management of potentially serious issues.
• Ensureall staff is properly trained and have the tools and equipment needed to effectively carry out theirjobfunctions.
• Ensure that rooms are set-up and service delivery is carried out according to guest expectations and banquet event order.Conduct pre-function meetings withscheduled staff and review all information pertinent to the service andset-up of groups. Inspect scheduled function areas/rooms, table set-ups, bar set-ups, buffet tables,receptions and coffee breaks for cleanliness, attractiveness and properlayout.
• Meetwith Kitchen Staff to review scheduled groups' menu. Ensure agreement of delivery times,amounts, and arrangements. Coordinate any AV equipment, or other technical needs
• Ensure guests are greeted upon arrival. Respond to guest requests and complaints in a prompt andprofessional manner.Establish and implement appropriate service recovery guidelines according to in order toensure total guest satisfaction.
• Review guest check with client after function and obtain signature.
• Maintainprocedures to (1) ensure the security and proper storage of banquet inventory and equipment, (2) ensure the security of monies, credit and financial transactions, (3) replenish supplies, inventory, uniforms, etc. in a timely and efficient manner, and (4) to minimize misuse and breakage of china, glassware, linen, and supplies and to ensure that no re-usablegoods are wasted. Establish par levels for supplies and equipment.
• Control departmental labor and expenses. Provide input into the preparation of the annual departmental operating budget.
• Ensurethat equipment is prepared for the following day’s work. Ensure that all banquet equipment is inproper operational condition and is cleaned on a regular basis. Ensure that all banquet facilities arecleaned, vacuumed, and properly stocked according to anticipated businessvolumes.
• Ensure the guests'total satisfaction.
• Ensure that our vendors have adequate inventory of supplies and equipment; discuss pricing or service issuesandresolve any vendor performance issues, etc.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• A high school diploma or GED equivalent required, some college preferred.
• Must have at least 3-5 years' experience with advanced banquets andfood and beverage operations training and operations, including two years supervisory experience, or an equivalent combination of education and experience.
• Must speak fluent English.
• Proven ability to lead a team and communicate efficiently, both verbally and in writing.
• Exceptional time management and organization skills.
• Communication skills are utilized asignificant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the brand and the Company.

The Banquet Manager position requires the ability to perform the following:

• Handling, carrying or lifting items weighing up to 75 pounds (tables, chairs, trays, etc.)
• Moving about the function areas.
• Moving about the outlet(s)
• Bending, stooping, standing, and kneeling
• Withstand potential climate temperature changes in assigned work area.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.