Banquet Setup Lead: Guest-Centric Event Ops

Gold Key PHR; Norfolk (VA); On-site; USD 42,000 - 62,000; Full time

Job summary

Gold Key PHR is seeking a Banquet Set Up Supervisor to lead the setup teams for banquets and conventions. You will supervise staff, coordinate room layouts, and ensure adherence to hotel standards while preparing facilities for events.

You will collaborate with Catering Sales and Convention Services, assign duties, train workers, and maintain clear communications with Meeting Planners to deliver 100% guest satisfaction.

Qualifications

• Three years banquet operational experience or an equivalent level of education.
• At least 2 years of progressive experience in a hotel or related field.
• 1-3 years supervisory responsibility preferred.

Responsibilities

• Assist in the management of set up aspects of the Banquet Department functions, in accordance with Hotel standards
• Assign duties and instruct workers in collection, assembly, and arrangement of articles for convention or banquet hall and conference rooms
• Inspect facilities for completeness of arrangements and instructs personnel to correct errors
• Prepare daily work assignments roster and maintains work performance records
• Direct, implement and maintains a service and management philosophy which serves as a guide to respective staff to ensure 100% guest satisfaction
• Coach employees how to resolve and de-escalate conflict
• Work in conjunction with Catering Sales and Convention Services
• Maintain written and verbal communications with Meeting Planners and Groups
• Follow/enforce company policies and procedures share ideas to promote business; reduce employee turnover; and meet budgeted productivity
• Provide overall direction, coordination, and ongoing evaluation of operations
• Communicate with Stewards to insure smooth operation
• Perform cleaning duties for banquets and conventions
• Perform other related duties as required

Skills

Meeting room setup knowledge

Written communication

Verbal communication

Time management

Organizational skills

Sales ability

Tools

Microsoft Office

Job description

Gold Key PHR is seeking a Banquet Set Up Supervisor to lead the setup teams for banquets and conventions. You will supervise staff, coordinate room layouts, and ensure adherence to hotel standards while preparing facilities for events.

You will collaborate with Catering Sales and Convention Services, assign duties, train workers, and maintain clear communications with Meeting Planners to deliver 100% guest satisfaction.