Banquet Set-up Attendant

Choice Hotels; Nashville (TN); On-site; USD 28,000 - 35,000; Full time

Job summary

A leading hospitality company is seeking a Banquet Set Up Attendant to ensure exceptional guest experiences by setting up and breaking down meeting rooms according to event specifications. The role involves coordinating with various departments, maintaining cleanliness, and providing excellent customer service. Candidates should possess strong organizational skills and effective communication abilities, ensuring all guest needs are met promptly and courteously.

Qualifications

• Ability to read and interpret detailed banquet and event orders.

Responsibilities

• Set up and break down meeting rooms according to event orders.
• Maintain cleanliness and upkeep of function rooms.
• Provide attentive and team-oriented guest service.

Skills

Organizational Skills

Communication

Job description

Position Summary

The role of the Banquet Set Up Attendant is to set up and break down meeting rooms according to banquet event orders, aiming to meet and exceed guest expectations promptly, courteously, and pleasingly.

This role maximizes customer satisfaction by ensuring all detailed instructions for meetings, conventions, and banquets are properly executed.

Key Responsibilities

• Establish a professional and courteous rapport with customers to maximize satisfaction and encourage repeat business.
• Coordinate with other departments and external sources to service special customer requirements.
• Monitor lighting, temperature, maintenance, and sanitation to ensure guest comfort.
• Set up furniture, seating, and equipment as per customer specifications and hotel standards.
• Maintain the cleanliness and upkeep of function rooms and related public areas, including floors, walls, and equipment.
• Remove debris from public areas and store banquet furniture and equipment post-event.
• Maintain all banquet department equipment, storage, and work areas, reporting any repairs needed.
• Understand and operate all banquet AV and sound equipment, keeping detailed inventory and staying updated on usage practices.
• Create 100% guest satisfaction through genuine hospitality, service brand behavior, and exceeding expectations.
• Communicate and demonstrate service brand behavior to team members.
• Provide attentive, responsible, and team-oriented guest service.
• Address guest issues empathetically, find solutions, and follow through, using the Guest Satisfaction Guarantee when appropriate.
• Perform additional duties as required to uphold service standards and hospitality.

Requirements and Skills

• Strong organizational skills to prioritize needs, manage resources, and time effectively.
• Excellent verbal communication skills.
• Ability to read and interpret detailed banquet and event orders, as well as instructions.

Physical Demands

• Lift up to 25 pounds constantly, 50 pounds frequently, and 100 pounds occasionally.
• Move up to 150 pounds occasionally for short periods.
• Set up and take down tables, chairs, stages, and fixtures.
• Push and pull carts weighing up to 200 pounds.
• Stand for extended periods.

Additional Information

The hotel operates 24/7, and employees may need to shift or alter duties as business demands. Employment is at-will, and all associates must maintain a hospitable atmosphere at all times. We are an equal opportunity employer, drug-free workplace, and require background checks and pre-employment drug tests. We participate in E-Verify.

This description is not exhaustive, and duties may be reassigned as needed. Employees are expected to model our cultural values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious, and Show Integrity.