Banquet Server - The Starting Gate

GreatHorse; Massachusetts; On-site; USD 20,664,000 - 30,307,000; Full time

Job summary

The Starting Gate at GreatHorse is hosting events and seeks a Banquet Server to provide outstanding service during meals and receptions. You will assist event managers, greet guests, and ensure smooth service throughout the function.

Responsibilities include setting up tables, attending pre-event briefings, maintaining station cleanliness, and promptly responding to guest requests while adhering to venue policies and safety standards.

Qualifications

• Minimum of 18 years of age to serve alcoholic beverages.
• Availability to work evenings, nights, weekends, and some holidays.
• Knowledge of beverage ingredients.
• Multitasking abilities.
• Good oral communication skills.
• Ability to stay calm and professional in a fast-paced environment.
• Take initiative and perform tasks with diligence, speed, and accuracy.
• Confident about the venue and upholding its integrity.

Responsibilities

• Aid event managers in serving guests during banquet functions to ensure a positive guest experience.
• Set up the banquet room with glassware, silverware, and linen as requested.
• Attend event meetings before kick-off to learn function details and guest expectations.
• Be responsible for assigned station, appearance, and sanitation.
• Greet and welcome guests.
• Respond to guest requests promptly, courteously, and in a friendly manner.
• Serve beverages and food in order and per supervisor’s expectations to ensure consistency.
• Quickly remove dishes as guests finish each meal.
• Abide by policies on serving alcoholic beverages.

Skills

Age requirement

Guest service

Multi-tasking

Communication

Calm under pressure

Initiative

Venue knowledge

Alcohol beverage knowledge

Job description

The Starting Gate at GreatHorse

Events at the Starting Gate are unforgettable. The Starting Gate offers an event space perfect for hosting everything from galas and grand receptions to intimate gatherings and corporate meetings with a view! Every guest will remember our innovative event planning, in-house catering, and consistent delivery of exceptional service.

Position Summary:

The Banquet Server is responsible for providing excellent service to guests while serving their food and beverages throughout the event taking place at the venue. The banquet server is also responsible for preparing for the event, cleaning up after it, greeting guests, and checking in with them throughout the event.

Your Role:

• Aid event managers in serving guests during banquet functions to ensure a positive guest experience.
• Set up the banquet room as requested by the supervisor to include glassware, silverware, and linen.
• Attend event meetings before the event kick-off to learn function particulars, including guest expectations.
• Responsible for assigned station, appearance, and sanitation.
• Greet and welcome guests.
• Respond to guest requests promptly, courteously, and in a friendly manner.
• Serve beverages and food in the appropriate order and according to the supervisor's expectations to ensure consistency throughout the banquet.
• Quickly remove dishes as guests finish each meal.
• Abide by all policies, laws, and requirements about serving alcoholic beverages.
• Replenish beverages when necessary.
• Check in with guests to make sure they are satisfied.
• After the banquet, reset the banquet room according to the supervisor's specifications to ensure its readiness for other functions.
• Maintains reasonable, regular, and punctual attendance consistent with Company policies, the Americans with Disabilities Act (ADA), the Family Medical Leave Act (FMLA), and other federal, state, and local standards.
• Adapts to changing duties, as required, based on business needs.

Your Skills:

• Minimum of 18 years of age to serve alcoholic beverages.
• Availability to work various shifts, including evenings, nights, weekends, and occasional holidays.
• Knowledge of beverage ingredients
• Multi-tasking abilities
• Good oral communication skills
• Ability to remain calm and professional in a fast-paced work environment.
• Ability to take initiative and perform job functions with diligence, speed, and accuracy.
• Confidence and knowledge of the venue while upholding the integrity of The Starting Gate.

Physical Demands:

Listed below are key points regarding the job's environmental demands and work environment. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

• Required to use motor coordination with finger dexterity for most of the workday.
• Required to exert physical effort to handle objects over 30 pounds.
• Required to walk or stand for extended periods.

GreatHorse, LLC EEO Statement:

The Company is committed to and supports equal employment opportunity and affirmative action to all employees and applicants. Equal employment opportunity means equal treatment of employees and applicants without regard to the following legally-protected characteristics: race, color, religion, creed, sex (gender identity), pregnancy (including childbirth and related medical conditions), sexual orientation, marital status, national origin, ancestry, age, medical condition, genetic information (including characteristics and testing), veteran status, physical or mental disability status or any other legally-protected status.