Banquet Server (On-Call)

Auberge Resorts Collection; Napa (CA); On-site; USD 30,686 - 43,704; Full time

Job summary

GLE Operations LLC is seeking a Banquet Server to orchestrate unforgettable dining experiences at Stanly Ranch in Napa. You will welcome guests, anticipate needs, and ensure a seamless event with flawless hospitality.

Responsibilities include menu clarification with kitchen, accurate check processing, and maintaining cleanliness. A valid Food Handler's Card and Alcohol Training are required within 30 days, with availability on weekends.

Qualifications

• Current Food Handler's Card required (within 30 days of hire).
• RBS - Alcohol Training Certification required (within 30 days of hire).
• Must be of minimum age to serve alcohol.

Responsibilities

• Welcome guests with a smile and greet by name when possible.
• Anticipate guests' service needs and preferences and act on them when possible.
• Thank guests with genuine appreciation and provide a fond farewell.
• Listen and respond to guest questions, concerns, and requests using brand procedures.
• Present checks and process payments, including gratuity.
• Explain menu selections and coordinate with kitchen for clarifications.
• Maintain cleanliness of work areas throughout the day.

Skills

Customer service

Guest interaction

Attention to detail

Time management

Under pressure

Communication

Flexible schedule

Weekend availability

Follow instructions

Education

Food Handler's Card

Alcohol Training Certification

Minimum age to serve alcohol

Job description

Job Description

Step into the limelight as a Banquet Server and become the orchestrator of unforgettable dining experiences. Join our ensemble of service professionals dedicated to delivering seamless events where every guest is treated to a symphony of flavors and exceptional hospitality.

Responsibilities

• Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
• Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences, and acting on them whenever possible.
• Thank guests with genuine appreciation and provide a fond farewell
• Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific processes to resolve issues, delight, and build trust. Engage guests in conversation regarding their stay, property services, and area attractions/offerings
• Comply with quality assurance expectations and standards
• Present physical and accurate check and process payment, adhering to all cash handling and credit policies/procedures including added and received gratuity
• Answer questions on menu selections, and check with kitchen staff whenever additional clarification is necessary
• Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures
• Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen
• Set tables according to the type of event and service standards, including types of linens, glassware, plate/chinaware, and silver/flatware, ensuring all supplies meet quality standards
• Follow appropriate procedures for serving alcohol
• Record transactions in the system at the time of order
• Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment
• Follow company and department policies and procedures
• Complete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors, and completing daily cleaning checklist

Salary

The starting range for this position is $27.00. This is the pay rate for this position that Stanly Ranch reasonably expects to pay. Decisions regarding individual salaries will be based on a number of factors, such as experience and education.

Qualifications

• Current Food Handler's Card Required(withing 30 Days of Hire)
• RBS - AlcoholTraining Certification Required (within 30 Days of Hire)
• Must be of minimum age to serve alcohol.
• Must be able to adhere to timelines in completion of set-ups.
• Must be able to work well under pressure
• Must be able to accurately follow instructions, both verbally and written
• Must be highly detail orientated
• At least 1 year of server experience
• Ability to work a flexible schedule, including weekends and holidays, according to department needs.
• Ability to obtain relevant state and local government certifications, such as food handlers certificate or alcohol training certifications, as applicable to the position.
• Must be availableto work weekends; Friday, Saturday, & Sunday

GLE Operations LLCis an Equal Opportunity Employer, M/F/D/V.GLE Operations LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements,GLE Operations LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.