BANQUET SERVER- On Call

Hotel Nikko Of San Francisco 150 Powell St; San Francisco (CA); On-site; USD 23,000 - 32,000; Part time

Benefits offered by this job

Pre-Tax Commuter and Parking Benefits

401K Matching Program

2% Company Profit Sharing

Sick

Job summary

Hotel Nikko San Francisco is currently seeking an On-Call Banquet Server to provide Food and Beverage service in all banquet areas. Responsibilities include serving meals, setting breaks, assisting with problems, and offering information to guests.

Applicants should have 2-3 years in fine dining, be at least 21, fluent in English, and able to maintain health code standards. This on-call role offers opportunities to work across events at a luxury property near Union Square.

Qualifications

• Two to three years experience in fine dining food service establishment.
• Must be at least 21 years old, or age specified by State Alcohol Control Laws.
• All candidates must be fluent in verbal and written English.
• Knowledge and ability to maintain state and federal health code standards.
• Ability to understand and comply with safety precautions in the use of chemicals.

Responsibilities

• Pick up and serve food and beverages in the manner prescribed by hotel standards.
• Provide service throughout different events. Service includes but is not limited to activities such as changing silver, glassware and clearing/cleaning tables.
• Complete assigned side work including but not limited to folding napkins, cleaning and filling salt, pepper and sugar, polishing silver, glassware and other equipment before service.
• Maintain and monitor freshness of products served including, but not limited to butter, milk, and coffee.
• Maintain state and federal health code standards.
• Prepare and arrange work area.
• Ensure all tables and chairs are in good repair and arranged properly for specific function.
• Break down area at end of function.
• Greet all guests upon arrival. Welcome guest by name when s/he is a repeat customer.
• Maintain safety and cleanliness of workstation. Ensure work area meets standards set at completion of work shift including but not limited to replenishing silverware and linen.
• Maintain and store all banquet equipment, food and drinks, properly including, but not limited to china, silverware, glassware, tablecloths and napkins.
• Interact in courteous and professional manner with guests and hotel staff with whom employee comes into contact.
• Attend to guest requests or complaints when possible and appropriate; when inappropriate inform supervisor or appropriate person of request and follow up to ensure it was resolved.
• Ability to handle equipment including, but not limited to china and glassware carefully to avoid breakage or damage.
• Maintain safety and cleanliness of work area.
• Assist in seating guests when necessary.
• Transport dirty dishes to dishwasher area when necessary.
• Participate in and attend all departmental and hotel-wide meetings.

Skills

Fine dining experience

English fluency

Customer service

Safety & sanitation

Job description

Job Details: Job Location: San Francisco - San Francisco, CA, Salary Range: $17.00 - $23.00Hourly, Qualifications: Job Summary

Hotel Nikko San Francisco is currently looking for an On-Call Banquet Server. This person will be responsible for providing Food and Beverage service to guests in all banquet areas. Service includes but is not limited to activities such as serving meals, setting/executing breaks, assisting with problems, and providing information.

Job Duties and Responsibilities

• Pick up and serve food and beverages in the manner prescribed by hotel standards.
• Provide service throughout different events. Service includes but is not limited to activities such as changing silver, glassware and clearing/cleaning tables.
• Complete assigned side work including but not limited to folding napkins, cleaning and filling salt, pepper and sugar, polishing silver, glassware and other equipment before service.
• Maintain and monitor freshness of products served including, but not limited to butter, milk, and coffee.
• Maintain state and federal health code standards.
• Prepare and arrange work area.
• Ensure all tables and chairs are in good repair and arranged properly for specific function. Inspect all equipment. Report any problems to appropriate personn3el. Follow up to ensure correction of any problems.
• Ensure tables are set to specific standards.
• Break down area at end of function.
• Greet all guests upon arrival. Welcome guest by name when s/he is a repeat customer.
• Maintain safety and cleanliness of workstation. Ensure work area meets standards set at completion of work shift including but not limited to replenishing silverware and linen.
• Maintain and store all banquet equipment, food and drinks, properly including, but not limited to china, silverware, glassware, tablecloths and napkins.
• Interact in courteous and professional manner with guests and hotel staff with whom employee comes into contact.
• Attend to guest requests or complaints when possible and appropriate; when inappropriate inform supervisor or appropriate person of request and follow up to ensure it was resolved.
• Ability to handle equipment including, but not limited to china and glassware carefully to avoid breakage or damage.
• Maintain safety and cleanliness of work area.
• Assist in seating guests when necessary.
• Transport dirty dishes to dishwasher area when necessary.
• Participate in and attend all departmental and hotel-wide meetings.

Required Qualifications

• Two to three years experience in fine dining food service establishment.
• Must be at least 21 years of age, or of age specified by State Alcohol Control Laws.
• All candidates must be fluent in verbal and written English.
• Knowledge and ability to maintain state and federal health code standards.
• Ability to understand and comply with safety precautions in the use of chemicals.
• Ability to maintain good relations with staff and guests.
• Ability to comprehend and follow instructions, to make decisions without supervision and to prioritize tasks in order to meet appropriate deadlines.
• Ability to memorize, recollect, and quickly retrieve dates, names, times, and other data.
• Ability to work under pressure and complete assignments on time when confronted with frequent stressful, emergency, critical or unusual situations.
• Ability to converse calmly with irate guests, co-workers, and superiors in sometimes intense emotional situations.
• Ability to add and subtract five digits numbers. Ability to perform mathematical operations with units of measure including, but not limited to dollars and cents.
• Ability to understand and comply with safety precautions in the use of chemicals.

Preferred Qualifications

• Thorough knowledge of French and Russian service and food and wine presentation.
• Knowledge and ability to set up and disassemble linens, tables, china, flat, and glass wares to conform to hotel standards.

Work Conditions

Most tasks are performed as part of a team with a moderate amount of supervision.

Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems.

Work tasks are performed walking, standing, lifting, reaching, pushing, pulling, twisting, turning, and grasping.

Standing and walking occurs 90-95% of the time. Walking occurs continuously in and between kitchen and banquet or meeting room areas.

Many work tasks require the ability to lift and carry at most 40 pounds 100% of the time.

Reaching occurs at, above and below shoulder level. Throughout a working shift.

Pushing and pulling occur continuously throughout a working shift but is not limited to opening doors.

Twisting and turning occur continuously throughout all aspects of the job, involving activities such as presenting food and wine.

Grasping occurs continuously throughout the work shift in all aspects of the job.

Talking and hearing occurs continuously in the process of communicating with guests, co-workers, and supervisors.

Vision occurs continuously with the most common visual functions being those of near, and color vision, and depth perception.

Many work tasks are performed on carpeted areas, while others are performed on tiled or other hard surfaces.

Some work tasks require employees to encounter hazardous chemicals. Employees should use precautions such as rubber gloves when necessary.

Hotel Nikko San Francisco is a luxury property located just off Union Square in downtown San Francisco, with 532 guest rooms and suites, 22,000 square feet of meeting and banquet room space, and five food & beverage outlets: 24-hour Room Service, ANZU Restaurant and Lounge, Kanpai Lounge, Imperial Lounge, and Feinstein’s at the Nikko.

Our culture is based on 5 Core Values: Service, Collaboration, Credibility, Achievement, and Fun. We are seeking candidates who can deliver the Nikko tradition of outstanding customer service and help us fulfill our Mission of creating “Fantastic Memories” (Subarashii Omoide) to our external and internal guests. Consistently ranked as a "Best Place to Work" and “Best and Brightest Companies to Work For” in the SF Bay Area. Hotel Nikko San Francisco offers competitive salaries and a fun and rewarding work environment.

On Call

• Pre-Tax Commuter and Parking Benefits
• 401K Matching Program
• 2% Company Profit Sharing
• Sick

Hotel Nikko San Francisco Employee Perks:

• Friends & Family Rates at Nikko/Okura Hotels
• Reciprocity Rates at Participating Hotels
• Employee Discounts in ANZU and Feinstein’s at the Nikko
• Free Employee Dining Room Meals
• Free Uniform Laundry
• Locker Room with Showers
• Employee Computer Access for Web Browsing and Printing
• Employee Job Referral Program
• Employee Recognition Programs and Employee Appreciation Events
• Discounts on the following: Offsite Parking, Personal Dry Cleaning & Laundry, Movie Tickets, Amusement Park Tickets, Work Safety Shoes

Important Notice:

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time-to-time.

We are an Equal Opportunity Employer and M/F/V/D

“Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.”