Banquet Server (On-Call)

Fairfield Inn and Suites; Chicago (IL); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player in hospitality seeks dedicated individuals who thrive in a dynamic environment. This role focuses on delivering outstanding guest service and ensuring seamless banquet operations. You will create a welcoming atmosphere, assist with food and beverage service, and engage with guests to enhance their experience. If you are passionate about hospitality and enjoy working in a team-oriented setting, this opportunity is perfect for you. Join a company that values excellence and creativity, and make a meaningful impact on every guest's stay.

Qualifications

• Strong customer service skills with a friendly, welcoming attitude.
• TIPS or BASSETT certification required for serving alcohol.

Responsibilities

• Deliver exceptional guest service and maintain banquet setups.
• Assist with food and beverage service during events.

Skills

Customer Service

Food and Beverage Service

TIPS or BASSETT Certification

Team Orientation

Ability to Follow Instructions

Education

High School Diploma

Job description

Hospitality / Hotel/Resort / Banquet Services

Summary

Deliver brilliant guest service each day, each night and every time in-between by championing our 6 Xs Hotter Service Philosophy. Creates a welcoming, playful and thoughtful service environment. Services guests in a professional and courteous manner at all banquet functions. Sets up and tears down banquet equipment, china, glassware, silverware, linen, tables and chairs for banquet functions. Assists with all service of food and beverage for banquet functions. Attends banquet functions during specified serve times to ensure proper maintenance of food and beverage displays for events.

Duties and Responsibilities

SKILLS:
We are looking for those who celebrate culture, humor, wit, thoughtful and attentive service and team orientation. You'll need an ability to create a motivating work environment driving our Whatever It Takes attitude. Have a strong passion for excellence and guest service. Strive to continuously evolve and improve your performance in order to provide a Four Diamond level of service for all guests each and every day. Must be able to read Banquet Event Orders for instructions to set up and service banquet events. Must have previous experience working with the public and acquired strong customer service skills with a friendly, welcoming attitude. Must have previous food and/or beverage experience. Must be TIPS or BASSETT certified. Must be of legal age to serve alcohol in Illinois.

Responsibilities include, but are never limited to:
1. Celebrate our culture of individualism, engagement, having fun and evolving theWit experience for every guest every time.
2. Recognize the importance of literature, humor, music, science, theatre and culinary arts in making theWit more experience than hotel.
3. Represent the hotel in a positive manner at all times.
4. Have knowledge of food and beverage service and be able to follow verbal and written instructions.
5. Be able to learn Standard Operating Procedures and use them in daily work.
6. Answer guest inquiries regarding food and beverages being served.
7. Maintain strong guest service skills by being knowledgeable of all banquet functions in order to provide our guests with outstanding service.
8. Able to work quickly to provide guests with timely and efficient service.
9. Process all guest orders/requests so guests receive drinks/food/service in the most timely and accurate method possible.
10. Be able to communicate necessary information to associates and management in order to enhance department operations and guest service.
11. Exemplify the hotel's Standard Code of Conduct and all other regulations established by management and Employee Handbook.
12. Lead theWit experience as instructed by the hotel leaders.

ADDITIONAL QUALIFICATIONS:
1. Communicate in the primary language of the hotel.
2. Show off the proper uniform/dress at all times and be well groomed.
3. Be flexible since you are running a 24/7 hotel operation.
4. Must be able to lift and carry thirty pounds.

About the Company

A uniquely different hospitality company, SMASHotels relentlessly pursues the finest talent, trends, and ambiances to create extraordinary experiences. A deep passion for exceptional customer service creates engagement and loyalty. Innovative programming and perpetual development keep us fresh and relevant.

SMASHotels embraces emergent technology to drive cost control, flawless operations, marketing, customer relationship management, entertainment and online and in person engagement.

Our track record has shown that by raising the bar through a focused commitment both financially and experientially, we achieve success, and our return on investment is substantially higher than industry standards.