Banquet Server

Accor; Durham (NC); On-site; USD 21,000 - 26,000; Full time

Job summary

21c Museum Hotels in Durham, NC is seeking an attentive Event Server to deliver outstanding service at corporate and social events. You will take guest orders, serve food and beverages, and ensure smooth setup and teardown according to BEO and event schedules.

Excellent communication, a positive attitude, and knowledge of beverage offerings are essential. Candidates must be able to lift and stand for long periods and work flexible shifts in a fast-paced environment.

Qualifications

• Clear spoken and written English with excellent communication skills.
• Knowledge of beverages (spirits, beer, wine) is preferred.
• Professional and clean, presentable appearance for guest interactions.
• Ability to perform basic math for cash handling and tipping calculations.

Responsibilities

• Hands on execution of events with the team.
• Interact with Event Captains and Event Manager to ensure high service quality.
• Set up and tear down per BEO and event requirements.
• Take guest orders, serve food and drinks, clear tables.
• Follow service steps for each event type.
• Know ingredients and offerings for function menus.

Skills

Strong communication

Beverage knowledge

Professional appearance

Basic math skills

Job description

If you love saying YES and enjoy engaging with the community by leading with ART, 21c Museum Hotels is one of the pioneering examples of bridging the worlds of art and hospitality. We combine a multi-venue contemporary art museum, boutique hotel and a chef driven restaurant to create a unique and welcoming opportunity.

Job Description

Reports To: Event Captain/Event Manager

General Purpose: The Event Server is committed to great customer service and has a passion for promoting 21c Museum Hotels. The Event Server is thorough, task-oriented, can effectively complete tasks of varying importance and can dependably hop into any position within their department at any given time. The Event Server is willing and able to be a part of a diverse work force serving a diverse clientele and can relate to people from a variety of backgrounds.

Specific Responsibilities:

• Hands on execution of event while working with other B&C teammates
• Interacts with Event Captains and Event Manager throughout function to ensure excellent event service.
• Fulfills any and all set-up and tear down of events per BEO, Req sheet, and Event Captain.
• Executes excellent customer service to all guests in hotel/restaurant, not just those attending event.
• Takes orders from guests, serves food and drinks, and clears tables as necessary.
• Follows the steps of service for each specific type of event.
• Demonstrates knowledge of procedures, terminology and techniques used in the B&C department.
• Demonstrates knowledge of ingredients of all food and beverage items served and available for the function.
• Knows hours, features and services offered by 21c Museum Hotels.
• Demonstrates a positive, proactive and motivated attitude in any situation.
• Able to work in a team for large events and solo for smaller meetings.
• Reports to work on time and ready to work scheduled shift.

Qualifications

• Basic math skills.
• Strong communication skills; must be able to speak, read and understand English.
• Clean and professional appearance.
• Demonstrates enthusiasm for all things 21c.
• Beverage knowledge (spirits & beer/wine/especially Bourbon).
• Must pass a background check.

Physical Requirements:

• Must be able to carry full cocktail tray comfortably.
• Must be able to stand and walk for long periods of time
• Must be able to lift at least 50 pounds

Additional Information

21c Museum Hotels is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristic. The EEO is the Law poster is available here: http://www1.eeoc.gov/employers/poster.cfm

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