Banquet Server

Sheraton Brookhollow; United States; On-site; USD 19,000 - 25,000; Full time

Job summary

HRI Hospitality is seeking a Banquet Server to provide outstanding guest service and ensure high quality food delivery for events. You will be part of a hotel banquet team, delivering meals, assisting with table setup, and maintaining a clean service area.

The role requires punctuality, teamwork, English communication, and the ability to work varied shifts including weekends. Prior hotel or resort experience is preferred, and safety procedures must be followed.

Qualifications

• Must be able to communicate in English, in writing and verbally.
• Strong attention to detail and customer service orientation.
• Able to work as part of a team and under supervision.

Responsibilities

• Arrive on time in uniform and prepared for work.
• Set banquet tables to function specifications.
• Deliver and serve food and beverages including condiments and accompaniments.
• Know menu offerings to answer ingredient/Prep questions.
• Ensure guest satisfaction and respond to requests promptly.
• Clear tables and transport items to stewarding area after meals.
• Support team with side work and restocking banquet shelves.
• Monitor safety hazards and report them to supervisor.
• Attend mandatory department and hotel meetings and complete trainings.

Skills

Team player

Customer service

English communication

Attention to detail

Education

High school diploma or equivalent

Job description

At HRI Hospitality, we offer a unique perspective on hotel ownership and management. We’re here to expand the possibilities of what once was, with our history of restoring properties to their former glory as well as new build projects that become the center of their vibrant urban community, we take it to the next level. We are looking for people to join our team that share in the passion for warm welcomes and creating an unforgettable experience for our guests. With a wide array of brands in exciting locations, HRI Hospitality is the destination to set course for growing your career!

JOB SUMMARY

The Banquet Server is responsible for providing outstanding guest service by ensuring high quality of food delivery and guest experience.

JOB DUTIES

• Arrive at scheduled start time in appropriate uniform and ready for work.
• Assist with setting banquet tables to meet function specifications.
• Deliver and serve food and beverages, including plated meals condiments and accompaniments.
• Be familiar with menu offerings in order to accurately provide information related to its ingredients and preparations.
• Ensure guest satisfaction throughout the meal service and respond to all requests in a friendly, timely and efficient manner.
• Remove china, glassware, silverware, etc. from tables at the conclusion of the meal period and deliver to the stewarding area.
• Assist team members when needed to accomplish all assigned tasks each day and maintain positive working relationships.
• Assist with side work including cleaning, replenishing condiments and restocking banquet shelves with supplies.
• Watch for safety hazards and report them immediately to your Supervisor/Manager.
• Maintain control of keys issued and return them at the end of each shift.
• Attend all mandatory Department and Hotel meetings.
• Complete all required training within timeframe allotted.
• Act in accordance with fire, health and safety regulations and follow the correct procedures as required.
• Perform other duties as directed, developed or assigned.
• Support environmental commitments by acquiring the knowledge, skills and values to be a leader in the global goal of “greening” the hospitality industry.

MINIMUM REQUIREMENTS

• Minimum 18 years of age
• High school graduate or equivalent
• Must meet grooming standards
• Able to work as part of a team
• Able to work with little or no supervision
• Previous hotel/resort experience (preferred)
• Able to prioritize, organize and follow‑up
• Strong attention to detail and able to make concise decisions
• Able to effectively communicate in English, in both written and verbal forms
• Able to demonstrate high energy, and strong enthusiasm for customer service
• Able to work on your feet for extended periods of time
• Able to lift and carry up to 25 pounds
• Willingness to work varied shifts, including weekends and holidays

HRI is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐related requirements.