Banquet Server

DoubleTree by Hilton Hotel Phoenix Tempe; Tempe (AZ); On-site; USD 25,000 - 35,000; Full time

Job summary

A leading hotel in Tempe is seeking a Banquet Server to assist with event setups and serve food and beverages. The role requires excellent customer service skills, knowledge of food safety, and the ability to lift and transport items. Join a dynamic team dedicated to providing high-quality service in a fast-paced environment.

Benefits

401(k)

Health insurance

Paid time off

Room discounts

Employee food and beverage discounts

Qualifications

• Knowledge of liquor regulations for serving alcohol.
• Ability to operate beverage equipment.

Responsibilities

• Assist with setup and breakdown of event space.
• Serve food and beverages according to instructions.
• Maintain cleanliness and adhere to health standards.

Skills

Customer Service

Basic English

Education

Food Handler Card

Job description

Job Summary

Responsible for assisting with the setup and breakdown of the event space and serving food and/or beverages in a friendly, courteous, and professional manner according to the hotel's high standards of quality.

Essential Job Functions

This description summarizes primary responsibilities and qualifications. It does not include all duties or qualifications that may be required now or in the future. The hotel operates 24/7, so shift times and hours may vary.

1. Gather supplies and set up the banquet room as described in the Banquet Event Order and instructed by the Banquet Captain, including linen, service ware, and glassware.
2. Attend pre-event stand-up meetings to learn function details, including guest and hotel expectations.
3. Greet guests and respond to requests in a friendly and courteous manner.
4. Serve food and beverages according to the Banquet Captain's instructions to ensure consistency.
5. Bus dishes promptly after each course or at the end of the meal or function.
6. Replenish beverages as needed and check with guests for satisfaction.
7. After the banquet, clear and reset the rooms as per supervisor’s specifications for the next event.
8. Line out supplies for future functions as directed.
9. Perform side work such as replenishing condiments and restocking supplies.
10. Perform general cleaning tasks using standard hotel cleaning products, adhering to health standards.
11. Follow all company policies, safety, and security procedures.
12. Know department fire prevention and emergency procedures.
13. Use protective equipment and report unsafe conditions or incidents to supervisors.
14. Maintain a neat, clean, and well-groomed appearance as outlined in the team member handbook.
15. Perform any additional duties as requested by supervisors or managers.
16. Assist other banquet personnel when needed.

Knowledge, Skills & Abilities

• Knowledge of liquor regulations related to serving alcohol to minors and intoxicated guests.
• Hold a current Food Handler Card.
• Basic knowledge of food and beverage preparation, service standards, and guest relations.
• Knowledge of proper table settings and service ware.
• Basic English language skills to understand inquiries and give instructions.
• Ability to understand and follow product labeling instructions for safety.
• Ability to remember and promote menu items.
• Ability to operate beverage equipment, such as coffee makers.

Physical Demands

• Transport up to 30 lbs. continuously throughout the shift in a crowded environment.
• Lifting maximum of 30 pounds.
• Push or move goods weighing up to 100 lbs. using carts or trucks.
• Frequent twisting, bending, reaching, standing, walking, talking, hearing, seeing, and smiling.

Benefits

• 401(k)
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• Room discounts
• Employee food and beverage discounts

EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, veteran status, or other protected categories.

Source: Driftwood Hospitality