Banquet Server PT

Highgate; Phoenix (AZ); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading hospitality management company is seeking a Banquet Server PT in Phoenix. The role involves serving food and beverages at events, ensuring guest satisfaction, and maintaining a professional appearance. Ideal candidates will have a high school diploma and strong communication skills, with opportunities for flexible scheduling and growth in the hospitality industry.

Qualifications

• High School diploma or equivalent preferred.
• Hotel or related experience advantageous.
• Ability to stand during entire shift.

Responsibilities

• Serve guests promptly and efficiently, knowing the menu and BEO details.
• Maintain a friendly, courteous, and attentive demeanor with guests.
• Clean and reset banquet space after events.

Skills

Communication

Multitasking

Problem Solving

Customer Service

Education

High School diploma or equivalent

Job description

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Highgate Hotels

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco, and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an asset value exceeding $20B and generates over $5B in revenues. The company offers guidance through all stages of the hospitality property cycle, from planning and development to recapitalization or disposition. Highgate also develops bespoke hotel brands and uses industry-leading revenue management tools to optimize performance and asset value. The executive team comprises experienced hotel management leaders, making Highgate a trusted partner for top ownership groups and major hotel brands. The company maintains offices in London, New York, Dallas, and Seattle.

Compensation Type: Hourly

Location Overview

The Banquet Server is responsible for setting up and serving food and beverages at all banquet functions according to hotel standards.

Responsibilities

1. Communicate effectively verbally and in writing with all employees and guests in a friendly, courteous, and service-oriented manner.
2. Listen to, understand, and clarify concerns from employees and guests.
3. Multitask and prioritize departmental functions to meet deadlines.
4. Maintain a friendly, courteous, and attentive demeanor with guests and employees.
5. Attend all required hotel meetings and training sessions.
6. Maintain regular attendance as per Highgate standards, with flexible scheduling.
7. Present a professional appearance, including proper uniform and grooming.
8. Follow hotel standards and regulations to ensure safe and efficient operations.
9. Identify and assist in solving problems to improve productivity.
10. Handle issues proactively, including anticipating and preventing problems.
11. Understand and apply complex information from various sources to meet objectives.
12. Cross-train in other hotel-related areas.
13. Maintain confidentiality of information.
14. Show initiative by anticipating guest and operational needs.
15. Perform other duties as assigned by management.
16. Maintain a warm and friendly demeanor at all times.
17. Serve guests promptly and efficiently, knowing the menu and BEO details.
18. Respond appropriately to guest problems, complaints, and accidents, informing management as needed.
19. Set tables according to hotel standards.
20. Keep the banquet storeroom organized and stocked.
21. Clean and reset banquet space after events.
22. Prepare rooms according to BEO and meal functions.
23. Follow money handling procedures when serving guests.
24. Use suggestive selling techniques effectively.
25. Provide accurate descriptions of menu items.
26. Ensure guest satisfaction throughout the service.

Qualifications

High School diploma or equivalent preferred, with hotel or related experience advantageous.

• Flexible with working long hours when necessary.
• Ability to exert up to 50 pounds of force occasionally and 20 pounds frequently.
• Ability to stand during entire shift.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industry: Hospitality