Banquet Server

Crestline Hotels & Resorts; Staunton (VA); On-site; USD 22,041 - 27,552; Part time

Job summary

Crestline Hotels & Resorts is seeking enthusiastic and dependable Banquet Servers to support events at the historic Hotel 24 South & Conference Center in Staunton, Virginia. You'll be responsible for preparing and serving guests during various functions, following hotel standards for food and beverage quality, presentation, and hospitality.

This is a gratuity-earning position offering an average hourly wage of $16 to $20. Key responsibilities include setting tables, responding to guest requests, and maintaining cleanliness. Previous experience is preferred, and certification in responsible alcohol service is required.

Qualifications

• Must be able to follow directions and get along well with others.
• Previous banquet server experience preferred.
• Certification in responsible alcohol service required.

Responsibilities

• Prepare for and serve guests during banquet functions according to hotel standards.
• Set tables correctly and maintain cleanliness during service.
• Assist in the setup and breakdown of buffet and special events.

Skills

Excellent communication

Attention to detail

Ability to follow directions

Teamwork

Customer service skills

Education

High school diploma or GED

TIPS or CARE certification

Job description

Hotel 24 South & Conference Center

Hotel 24 South & Conference Center is a historic, full-service hotel known for hosting weddings, conferences, meetings, and special events. Our Banquet team plays a key role in creating memorable experiences through exceptional service, professionalism, and attention to detail.

We are seeking enthusiastic and dependable Banquet Servers to support our growing events and conference operations.

This is a gratuity-earning position - averaging between $16 - $20 per hour. Typical hours are 6:00 am - 2:00 pm.

Overview

The Banquet Server is responsible for preparing for and serving guests during banquet functions in accordance with hotel standards of food and beverage quality, presentation, sanitation, and warm hospitality.

Key Duties & Responsibilities

• Reviews and understands the Banquet Event Order (BEO); completes setup according to the BEO.
• Sets tables in assigned area (or checks to see that they have been set) correctly and uniformly, using clean, pressed linen (without rips, stains or tears); clean unspotted silverware; clean china with no chips or cracks; clean, unspotted glassware. Properly clean and fill table complements (salt and pepper, sugar, breadbaskets, etc.)
• Learns the menu for each function served and can explain the major ingredients and preparation methods for each item to be served.
• Is standing in assigned station at least 15 minutes prior to function start time.
• Acknowledges and responds to all guests’ requests, advising supervisor if necessary.
• Keeps station neat and clean during service.
• Continuously patrols assigned station, refilling all drinks, removing service items and condiments per established policies and procedures.
• Ensures guest has everything they need.
• Use proper in-room clearing and aisle tray break down procedures.
• Returns all reusable table complements and condiments to be cleaned and refilled.
• Assist Captain or Manager in setting up buffet and other special food services tables/stations.
• Assist the Captain or Manager in breaking down buffet or other special food service tables and equipment.
• Set-ups, serves and/or breaks down coffee breaks, receptions, other special functions, as assigned, following standard policies and procedures.
• Sets-up, tends and breaks down banquet bars, as assigned, according to standard policies and procedures.
• Always follows cash and guest check procedures.
• Return all excess food to the kitchen following all sanitation guidelines. No food or beverage is to be consumed by associates without prior approval from the Chef on duty.
• Complete any assigned side work, such as refilling condiments, shaking and sorting linen, hanging/storing drapes, cleaning/storing serving equipment and/or props, etc.
• Assists steward in keeping Banquet back hall, linen rack and storage areas neat, clean and organized.
• Learns and applies all procedures of proper service.
• Assist co-workers whenever needed.
• Remain up to date with hotel events and guests, as they affect the areas of responsibility.
• Maintains responsible alcohol service certification.
• Mixes and serves alcoholic and nonalcoholic drinks, to patrons during banquet events.

Coffee Break Duties

• Sets up, services, breaks down and cleans all break areas and coffee break carts.
• Presents each break attractively and completely; keeps each break clean throughout the day.
• Presents all breaks within the time parameters outlined on the BEO.
• Prepare all beverages correctly and according to conference center standards.
• Secure all beverage coolers and lockable storage at each shift’s end.
• Assist the set‑up staff if necessary.
• Employees are responsible for knowing and abiding by all Company, hotel, and departmental policies and procedures. Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.

Education and Experience

• High school diploma or GED preferred.
• Previous banquet server experience preferred. Must be able to follow directions and get along well with others.
• Must be TIPS, CARE (or equivalent) certified, or become certified by first day on the job.

Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender, identity, or disability status.