Banquet Server

Hyatt Regency; Pittsburgh (Allegheny County); On-site; USD 25,000 - 35,000; Full time

Job summary

Join a leading hospitality company as a Banquet Server, where you will be responsible for setting up banquet rooms, serving food and beverages, and ensuring guest satisfaction. This entry-level role requires excellent customer service skills and the ability to work in a fast-paced environment. Open availability is essential as the hotel operates 24/7. Ideal candidates will have knowledge of food service standards and the ability to lift and transport supplies.

Qualifications

• Knowledge of serving alcohol regulations.
• Ability to operate beverage equipment.

Responsibilities

• Gather supplies and set up banquet room.
• Greet guests and respond to requests.
• Serve food and beverages as directed.

Skills

Knowledge of liquor regulations

Basic knowledge of food and beverage

Ability to promote menu items

Job description

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What You Will Be Doing

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.

• Gather supplies and set up banquet room as described in the Banquet Event Order and as instructed by Banquet Captain to include linen, service ware, and glassware.
• Greet guests and respond to requests in a friendly and courteous manner.
• Serve food and/or beverages in the order and to the expectations of the Banquet Captain to ensure consistency throughout the banquet.
• Promptly bus dishes as guests complete each course and/or meal at the end of the meal or function.
• Replenish beverages as necessary, and check with guests for overall satisfaction.
• Once the banquet is complete, clear and, if necessary, reset banquet rooms according to supervisor’s specifications to ensure the room is ready for the next function.
• Line out supplies as directed for future functions as needed.
• Perform all assigned side work, including replenishing condiments and restocking banquet shelves with supplies.
• Perform any related duties as requested by supervisor/manager.
• Assist other banquet personnel when needed.

The ideal candidate for this position

Knowledge, Skills & Abilities

• Knowledge of all state, federal, and corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests.
• Basic knowledge of food and beverage preparations, service standards, guest relations, and etiquette.
• Knowledge of appropriate table settings and service ware.
• Ability to remember, recite, and promote a variety of menu items.
• Ability to operate beverage equipment, e.g., coffee maker.

Physical Demands

• Ability to transport up to 30 lbs. through a crowded room on a continuous basis throughout the shift.
• Ability to grasp, lift, and/or carry or otherwise move or push goods weighing up to 100 lbs.
• Frequent twisting, bending, stooping, reaching, standing, walking, talking, hearing, seeing, and smiling.
• Open availability to work weekdays, weekends, and holidays.

EOE/M/F/D/V

This position is at a location where Hyatt is not the employer. The employer may be a third-party management company responsible for employment benefits and obligations at this location.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Management and Manufacturing

Industries

• Hospitality