Banquet Server

HHM Hospitality; Pasadena (CA); On-site; USD 24,796 - 35,817; Full time

Job summary

Hotel Dena, part of HHM Hotels, seeks a Banquet Server to set up banquet rooms and serve food and beverages according to standards. The role involves attending pre-event roll calls, replenishing beverages, and ensuring guest satisfaction while adhering to alcohol service and safety policies.

Ideal candidates may have a high school diploma and food service experience, with the ability to remember menu items and deliver courteous, efficient service across events, including holidays and weekends.

Qualifications

• High School diploma or equivalent.
• Food service experience is a plus.
• Ability to remember and recite menu items.

Responsibilities

• Set up banquet room as instructed by supervisor.
• Attend roll call meetings before events to learn function particulars.
• Serve the food and/or beverage in the order and to the expectation of the supervisor to ensure consistency throughout the banquet.
• Replenish beverages as necessary, and check with guests for overall satisfaction.
• Promptly remove dishes as guests complete each course and/or meal at the end of the meal or function.
• Respond to guest special requests and resolve guest complaints.
• Abide by all state, federal and corporate requirements pertaining to serving alcoholic beverages.
• Practice safe work habits; wear protective safety equipment and follow MSDS and OSHA standards.
• Perform other duties as requested by management.

Skills

High School diploma

Food service experience

Menu knowledge

Education

High School diploma or equivalent

Job description

Overview

Opportunity: Banquet Server

Set up banquet rooms and serve food and/or beverages in accordance with established guest service and sustainability standards.

Your Growth Path

Banquet Captain – Assistant Banquet Manager –Banquet Manager

Your Focus

• Set up banquet room as instructed by supervisor.
• Attend roll call meetings before events to learn function particulars, including guest and hotel expectations.
• Serve the food and/or beverage in the order and to the expectation of the supervisor to ensure consistency throughout the banquet.
• Replenish beverages as necessary, and check with guests for overall satisfaction.
• Promptly remove dishes as guests complete each course and/or meal at the end of the meal or function.
• Respond to guest special requests and resolve guest complaints.
• Abide by all state, federal and corporate requirements pertaining to serving alcoholic beverages.
• Practice safe work habits; wear protective safety equipment and follow MSDS and OSHA standards.
• Perform other duties as requested by management.

Your Background and Skills

• High School diploma or equivalent.
• Food service experience a plus.
• Ability to remember and recite menu items.

Work Environment and Context

• Work schedule varies and will include working on holidays and weekends.
• Requires standing for extended periods, walking, pushing, lifting up to 35 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

About Us

Nestled in a prime location, the Hotel Dena seamlessly blends upscale comfort with modern convenience. Our hotel is ideally situated adjacent to both the Pasadena Convention Center and the Pasadena Civic Auditorium.

This property is a part of the Echelon Luxury & Lifestyle division of HHM Hotels.

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.