Banquet Server

Main Street Hospitality, Inc.; Massachusetts; On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking dedicated banquet staff to enhance guest experiences at events. In this role, you will work alongside the Catering Manager and Sales and Events Coordinator to ensure that every banquet is executed flawlessly. Your responsibilities will include setting up and breaking down banquet spaces, serving food and beverages, and maintaining a high standard of cleanliness. This position requires excellent interpersonal skills and a commitment to guest service, as you will be the face of hospitality during events. If you thrive in dynamic environments and enjoy making guests feel special, this opportunity is perfect for you.

Qualifications

• ServSafe, TIPS, and Allergen Awareness certifications are required.
• Strong interpersonal skills and attention to detail are essential.

Responsibilities

• Ensure timely setup and breakdown of banquet functions.
• Provide excellent guest service and maintain cleanliness.

Skills

Interpersonal Skills

Guest Service Orientation

Problem Solving

Attention to Detail

Ability to Work Under Pressure

Initiative

Education

ServSafe Certification

TIPS Certification

Allergen Awareness Certification

Job description

Job Purpose:

Will work in conjunction with the Catering Manager and Sales and Events Coordinator to provide a prompt and accurate food service during an assigned banquet while providing a level of hospitality that exceeds guest expectations.

Essential Duties and Responsibilities:

1. Exemplifies superior guest service and promotes an atmosphere that supports the MSH mission.
2. Responsible for timely set-up of all banquet functions.
3. Responsible for breakdown and properly storing and caring for banquet equipment.
4. Cleaning and maintaining function spaces.
5. Ensures timely replenishment of buffet in all banquet functions.
6. Maintain a high level of cleanliness and awareness of sanitary practices.
7. Responsible for serving food and beverages in the order and expectation of the Director of Restaurants to ensure consistency, timeliness, and proper temperature of all products.
8. Replenish beverages as necessary.
9. Promptly bus dishes as guests complete each course or meal segment at the end of the meal or function.
10. Relay important information about orders, allergies, and special requests to the appropriate person.
11. Anticipate guests’ needs and exceed customer service expectations.
12. Present in a professional appearance and mannerisms.
13. Other duties as assigned.

Education and Certifications:

• ServSafe Certification
• TIPS Certified
• Allergen Awareness Certification

Specialized Knowledge:

• Excellent attention to detail.

Skills:

• Strong interpersonal and motivational skills with the ability to effectively instill cooperation in staff and a welcome feeling in guests.
• Must be guest service oriented with ability to work with diverse groups of people.
• Ability to handle stressful situations, work well under pressure and perform under time constraints.
• Must show initiative in job performance, including anticipating what needs to be done before it becomes a necessity.
• Must be effective in problem solving in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
• Must be effective at listening to, understanding, clarifying and resolving the concerns and issues raised by co-workers and guests.
• Must be able to work any schedule.

Physical Requirements:

• Ability to bend, stoop, and stand for long periods of time.
• Lift 30 pounds.
• Push carts weighing up to 100 pounds.