Banquet Server

The Manchester; Lexington (KY); On-site; USD 10,000 - 60,000; Full time

Job summary

The Manchester seeks an Event Server to provide exceptional customer service while executing events. Candidates should exhibit strong communication skills, beverage knowledge, and be capable of teamwork in various settings. Responsibilities include setup and serving, ensuring a memorable experience for all guests.

Qualifications

• Strong communication skills; must be able to speak, read and understand English.
• Clean and professional appearance.
• Beverage knowledge including spirits, beer, wine, and Bourbon.

Responsibilities

• Hands on execution of events while working with other team members.
• Interacts with Event Captains and Manager to ensure excellent service.
• Executes customer service to all guests, fulfilling event setup and teardown.

Skills

Communication

Customer Service

Beverage Knowledge

Basic Math Skills

Job description

Kentucky poet Wendell Berry once said of his home soil, “What I stand for is
what I stand on.” The Manchester follows suit — a handsome monument built to Lexington Kentucky’s unbridled enthusiasm, warm Southern light, and full-galloped feeling.

General Purpose: The Event Server is committed to great customer service and has a passion for promoting The Manchester. The Event Server is thorough, task-oriented, can effectively complete tasks of varying importance and can dependably hop into any position within their department at any given time. The Event Server is willing and able to be a part of a diverse workforce serving a diverse clientele and can relate to people from a variety of backgrounds.

Specific Responsibilities:

• Hands on execution of event while working with other B&C teammates
• Interacts with Event Captains and Event Manager throughout function to ensure excellent event service.
• Fulfills any and all set-up and tear down of events per BEO, Req sheet, and Event Captain.
• Executes excellent customer service to all guests in hotel/restaurant, not just those attending event.
• Takes orders from guests, serves food and drinks, and clears tables as necessary.
• Follows the steps of service for each specific type of event.
• Demonstrates knowledge of procedures, terminology and techniques used in the B&C department.
• Demonstrates knowledge of ingredients of all food and beverage items served and available for the function.
• Knows hours, features and services offered by The Manchester, Granddam, and Lost Palm.
• Demonstrates a positive, proactive and motivated attitude in any situation.
• Able to work in a team for large events and solo for smaller meetings.
• Reports to work on time and ready to work scheduled shift.

Qualifications:

• Basic math skills.
• Strong communication skills; must be able to speak, read and understand English.
• Clean and professional appearance.
• Beverage knowledge (spirits & beer/wine/especially Bourbon).
• Must pass a background check.

Physical Requirements:

• Must be able to carry full cocktail tray comfortably.
• Must be able to stand and walk for long periods of time
• Must be able to lift at least 50 pounds

The Manchester Hotel is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristic. The EEO is the Law poster is available here:http://www1.eeoc.gov/employers/poster.cfm