Banquet Server

ASM Global-SMG; Irving (TX); On-site; USD 28,000 - 38,000; Part time

Job summary

ASM Global-SMG is seeking a Banquet Server for the Irving Convention Center in Texas. The role involves providing professional catering service, greeting guests, and ensuring customer satisfaction. A high school diploma and at least 6 months of experience are required.

The ideal candidate will have knowledge of catering services, strong guest service skills, and the ability to work irregular hours. This position plays a vital role in creating memorable guest experiences.

Qualifications

• Minimum 6 months experience required.
• Facility/industry experience preferred.
• Ability to work long and irregular hours.

Responsibilities

• Greets all guests with enthusiasm and friendliness.
• Serves food and alcoholic beverages in an appropriate manner.
• Maintains a safe, clean, organized work area.

Skills

Knowledge of catering services and terminology

Strong guest service skills

Works well with others

Education

High school diploma or equivalent

Job description

ASM Global, the leader in privately managed public assembly facilities, has an excellent and immediate opening for the Banquet Server at the Irving Convention Center. This is a hands‑on position, providing the highest degree of professional catering service to guests with the goal of achieving customer satisfaction and retention.

Essential Duties and Responsibilities

• Greets all guests with enthusiasm and friendliness.
• Serves food and alcoholic beverages in an appropriate manner consistent with company standards.
• Answers guest questions about food, beverages, and the facility accurately and in a friendly manner.
• Does side work during non‑busy hours.
• Speaks to all guests with enthusiasm at all times.
• Develops relationships with guests.
• Provides the highest level of service in accordance with our standards.
• Identifies food orders when ready and delivers items to tables in a timely manner.
• Maintains a professional appearance at all times.
• Communicates with food and beverage staff to ensure guest satisfaction.
• Maintains a professional relationship with all coworkers.
• Follows checklists and standard operating procedures.
• Maintains a safe, clean, organized and stocked work area.
• Maintains full knowledge of menus, recipes and other pertinent information.
• Constantly increases knowledge of food, beverages and other products and services.
• Ensures that guests have a positive and memorable experience.
• Is responsible for constant sanitation, organization, and proper food handling.
• Reports for work in proper uniform according to the scheduled time.
• Other duties as assigned by the Food & Beverage Manager and/or Banquet Captain.

Qualifications

• Education and/or Experience
  • High school diploma or equivalent.
  • Minimum 6 months experience required.
  • Facility/industry experience preferred.
• Skills and Abilities
  • Knowledge of catering services and terminology.
  • Strong guest service skills.
  • Works well with others.
  • Receives and carries out instructions in a timely manner.
• Other Qualifications
  • TABC preferred but not required.
  • Ability to work long and irregular hours that may vary due to functions and may include days, evenings, weekends and holidays.
  • Some travel as needed.

Physical Demands

• Regularly required to move around the facility; to stand for long hours during events; talk and hear.
• Position may require work inside or outside of the building, as needed by events.

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.