BANQUET SERVER

Crescent Hotels & Resorts; Columbus (OH); On-site; USD 17,000 - 28,000; Part time

Benefits offered by this job

Free parking

Complimentary hot meal

Discounted room rates

Job summary

The Hilton Columbus/Polaris, a Crescent Hotels & Resorts managed property, seeks an On-Call Banquet Server to join our events team. You will set up banquet rooms, serve food and beverages, and maintain hospitality standards in a guest‑focused, courteous manner.

The ideal candidate will have a friendly, guest‑service orientation, be able to lift up to 40 lbs, and work a flexible schedule. We offer perks such as free parking, a complimentary hot meal during shifts, and discount room rates at

Qualifications

• Must be able to communicate in English.
• Friendly, guest-service oriented and team player.
• Professional appearance and manner at all times.
• Knowledge of food and beverage service, etiquette, and table settings.
• Ability to lift up to 40 lbs and operate basic beverage equipment.

Responsibilities

• Set up banquet room with linen, silverware and glassware.
• Attend roll call meetings to learn event details.
• Greet guests and respond to requests courteously.
• Serve food and beverages according to supervisor's instructions.
• Replenish beverages and check overall guest satisfaction.
• Clear and reset banquet room between courses and functions.
• Abide by state, federal and hotel alcohol service rules.
• Be available to work regularly and attend assigned events.
• Other duties as assigned.

Skills

English communication

Team player

Professional appearance

Food & beverage knowledge

Table settings

Menu knowledge

Weight handling

Beverage equipment

Job description

Do you love making other people happy? Have you always wanted a fulfilling career in the exciting world of hotels? Then the Hilton Columbus/Polaris hotel is the perfect fit for you! We are currently searching for the ideal candidate for our On Call Banquet Server position. This position would require a friendly, guest service professional who loves to serve others and has a passion for people. We are looking forward to reviewing your application!

On-Call

The Hilton Columbus/Polaris is currently seeking a friendly and professional On Call Banquet Server for our 254 room full service AAA Four Diamond hotel located in the vibrant Polaris community. Our ideal candidate would posses an upbeat and out going personality with a passion for people and a willingness to serve others in accordance with Hilton standards. Our Founder, Conrad Hilton, was adamant on spreading the light and warmth of hospitality and we live and breath his vision every day.

• free parking
• a complimentary hot meal during your shift
• discounted room rates at other Crescent managed hotels!

Upon offer of employment candidates must be willing to submit to social security verification, criminal background check, and urinalysis drug screening. MVR checks may also be conducted if the position requires the associate to operate a company vehicle.

The company does not offer relocation for this position.

EOE/Minorities/Women/Veterans/Disabled

JOB OVERVIEW:

Set up of Banquet Room and serve food and/or beverages in a friendly, courteous and professional manner according to Crescent high standards of quality.

Essential Job Functions

• Set up banquet room as instructed by Supervisor to include linen, silverware and glassware.
• Attend roll call meetings before events to learn function particulars, including guest and hotel expectations.
• Greet guests and respond to requests in a friendly and courteous manner.
• Serve the food and/or beverage in the order and to the expectation of the Supervisor to ensure consistency throughout the banquet. Promptly remove dishes as guests complete each course and/or meal at the end of the meal or function.
• Abide by all State, Federal and Corporate requirements pertaining to serving alcoholic beverages.
• Replenish beverages as necessary, and check with guests for overall satisfaction.
• Once a banquet is complete, reset banquet room according to Supervisor’s specifications to ensure the readiness of the room for the following function.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job related duties as assigned.

Required Skills And Abilities

Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to “pitch-in” and help co- workers with their job duties and be a team player. Must have basic knowledge of food and beverage preparations, service standards, guest relations and etiquette. Knowledge of the appropriate table settings and silverware. Ability to comprehend and apply written product labeling instructions to enable the safe application of products and processes within the hotel. Ability to remember, recite and promote the variety of menu items.

Ability to transport up to 40 lbs. through a crowded room on a continuous basis throughout the shift. Ability to operate beverage equipment, e.g., coffee maker.

PERFORMANCE STANDARDS

Customer Satisfaction

Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day.

Work Habits

In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.

Note

This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate’s supervisor.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities