Banquet Server

UNC Charlotte Marriott Hotel and Conference Center; Charlotte (NC); On-site; USD 25,000 - 35,000; Full time

Job summary

Join the team at UNC Charlotte Marriott Hotel and Conference Center as a food service team member. This role involves providing excellent service during events, setting up and breaking down food service areas, and ensuring a welcoming atmosphere for guests. Ideal candidates will have a high school diploma and at least six months of experience in a similar role, with a focus on customer service and food operations.

Benefits

401(k) plan with employer matching

Employee Assistance Program

Tuition Reimbursement

Discounts on hotels and restaurants

Qualifications

• At least 6 months in a similar role.
• Basic knowledge of customer service and food service functions.
• Ability to perform physical tasks such as lifting and standing for extended periods.

Responsibilities

• Provide prompt and courteous food service to customers.
• Set up, serve, and break down assigned functions safely and efficiently.
• Greet and serve guests following established policies.

Skills

Customer service principles

Food service functions

Restaurant operations

Education

High school diploma or equivalent

Job description

Why us?

UNC Charlotte Marriott is excited to be adding to our team! If you want to be part of the #1 team in the University area, come join us as we grow together on this wonderful hospitality journey.

#workwhereYOUBELONG.

We are a warm and welcoming team at the UNC Charlotte Marriott, a 226-room hotel featuring 24,000 sq ft of meeting space, conveniently located north of downtown Charlotte. We are proud to be the newest gathering place in the university area with our Golden Owl Tavern. Located on the campus of the University of North Carolina at Charlotte, we offer a cozy environment to relax and enjoy, managed by Sage Hospitality.

Our team is comprised of industry leaders, recognized for excellence, including our recent award as Hotel of the Year from the NFL NFC for outstanding service, and ranking in the top ten of Marriott Branded hotels in several categories. Join our top hospitality team and help guide our guests through their experience. We foster a friendly, supportive culture that is engaging for both seasoned hospitality professionals and newcomers.

As a team member, you'll have opportunities for personal growth and to influence the development of your team, while engaging with our community to enrich lives one experience at a time.

The vision for Sage Hospitality is to be recognized as the best in our industry by ensuring a culture that makes the ordinary extraordinary! Join us today!

Make your mark at the landmark location in University City.

A Rewarding Experience includes:

• Participation in the company's 401(k) plan with employer matching.
• Employee Assistance Program
• Tuition Reimbursement
• Discounts on hotels, restaurants, and more

Job Overview

Under general supervision, provides prompt and courteous food service to customers. Responsible for setting up, serving, and breaking down assigned functions safely and efficiently.

Responsibilities

• Read BEOs and complete set-up accordingly.
• Set tables correctly and uniformly in assigned areas.
• Maintain a neat and clean station while serving guests, following established policies and procedures.
• Use proper in-room clearing and aisle tray breakdown procedures for buffets or other special food service tables and equipment.
• Assist Lead Banquet Server with setup and breakdown of buffet and other food service tables and equipment.
• Greet and serve guests following policies and procedures regarding food and beverage service.
• Follow all guest check and money-handling procedures when serving a-la-carte and beverages.
• Complete assigned sidework.
• Remain attentive to guests throughout their dining experience, exceeding service standards when possible.
• Work flexible shifts including mornings, afternoons, evenings, weekends, and holidays.
• Travel locally for outside catering functions as required.

Qualifications

Education/Formal Training: High school diploma or equivalent.

Experience: At least 6 months in a similar role.

Knowledge/Skills: Basic knowledge of customer service principles, food service functions, and restaurant and kitchen operations.

Physical Demands: Must be able to lift 20-40 lbs. trays and dish racks, push carts weighing 50-100 lbs., and perform physical tasks such as bending, kneeling, and standing for extended periods. Must be able to maneuver in narrow spaces and handle multiple tasks in noisy environments. No driving required.

Environment: The role involves strenuous physical activity, including prolonged standing, walking, and lifting, mostly indoors, with occasional work in freezer temperatures as low as -10°F.