Banquet Server

Hilton-Garden-Inn-Hotel; Billings (MT); On-site; USD 19,000 - 30,000; Full time

Job summary

Generation Hospitality Group is seeking a dedicated Banquet Server in Billings, MT to ensure exceptional guest experiences at weddings, corporate events, and social gatherings. This role involves setup, service, and breakdown in a fast-paced, team-oriented environment, with emphasis on hospitality, safety, and cleanliness.

You will prepare and maintain beverage stations, serve meals, manage event flow, and support audiovisual setup when needed.

Qualifications

• Experience in banquet or food and beverage service preferred but not required.
• Clear professional English communication.
• Customer service and hospitality mindset.
• Team player with ability to follow directions.
• Physical ability to lift 30-40 pounds as needed.
• Flexible schedule including evenings, weekends, and holidays.
• Legal authorization to work in the United States.
• High school diploma or equivalent preferred.

Responsibilities

• Provide friendly, attentive service to guests during banquets and catered events.
• Set up banquet rooms per event orders with tables, linens, and stations.
• Maintain beverage stations and food displays, ensure stock and cleanliness.
• Serve plated meals, family-style or buffet service as directed.
• Deliver items to guests and check accuracy.
• Clear tables and reset dining areas throughout events.
• Coordinate with banquet captains and teammates for seamless execution.
• Follow food safety and sanitation guidelines.

Skills

English communication

Team player

Customer service

Professional demeanor

Physical stamina

Education

High school diploma or equivalent

Job description

As a recognized leader in the hospitality industry, Generation Hospitality Group brings unparalleled expertise in marketing, sales, operations and revenue management.

About The Role

As a Banquet Server in our Banquet / Catering department, you will play a key role in delivering outstanding guest experiences for weddings, corporate events, social gatherings, and other special functions. This hourly, full-time position is highly guest-facing and requires strong attention to detail, a professional demeanor, and the ability to work efficiently in a fast-paced, team-oriented environment. You will assist with event setup, service, and breakdown while upholding our standards of hospitality, safety, and cleanliness.

What You'll Do

• Provide friendly, attentive, and professional service to all guests during banquets, meetings, and catered events
• Set up banquet rooms and event spaces according to event orders and diagrams, including tables, chairs, linens, place settings, and service stations
• Prepare and maintain beverage stations, buffet lines, and food displays ensuring they are fully stocked, clean, and visually appealing
• Serve plated meals, family-style service, or buffet service as directed, following proper serving and clearing techniques
• Deliver food and beverage items to guests in a timely manner, checking for accuracy and quality
• Clear tables and reset as needed throughout events, maintaining a clean and organized dining environment
• Monitor guest needs during events, promptly responding to requests and communicating special needs to supervisors or the culinary team
• Assist with setup and breakdown of meeting rooms, including water service, refreshments, and basic audiovisual setup as needed
• Follow all food safety, sanitation, and workplace safety guidelines, including proper handling of glassware, dishware, and serving equipment
• Coordinate with banquet captains, supervisors, and fellow team members to ensure seamless event execution
• Handle cash or payment transactions when required, following established procedures and controls
• Report any guest concerns, accidents, or incidents to management promptly and professionally
• Participate in pre-event briefings to understand event details, timelines, and special requirements
• Assist with post-event breakdown, including removing linens, flatware, glassware, and décor, and returning items to designated areas
• Maintain a neat, clean, and professional appearance in accordance with company uniform and grooming standards
• Support other food and beverage operations or departments as needed, based on business levels and management direction

Qualifications

• Previous experience as a banquet server, restaurant server, or in a similar food and beverage role preferred but not always required
• Ability to communicate clearly and professionally in English, both verbally and in writing
• Strong customer service and hospitality skills with a positive, guest-focused attitude
• Ability to work well in a team environment and follow direction from supervisors and banquet captains
• Comfort with carrying trays, plates, and glassware and performing repetitive motions throughout a shift
• Physical ability to stand and walk for extended periods and to lift, carry, push, or pull up to 30-40 pounds as needed
• Willingness to work a flexible schedule, including evenings, weekends, and holidays, based on event business levels
• Basic knowledge of food and beverage service standards, including proper table service etiquette and sequence of service
• Understanding of or willingness to learn food safety and sanitation practices (ServSafe or equivalent certification a plus)
• Reliable transportation and consistent punctuality for scheduled shifts and event call times
• Professional appearance and demeanor with strong interpersonal and communication skills
• Ability to remain calm and organized under pressure and adapt quickly to changing event needs and timelines
• Legal authorization to work in the country where the position is located
• High school diploma or equivalent preferred

The pay range for this role is: