Banquet Server

DoubleTree by Hilton Hotel Boston-Andover; Andover (MA); On-site; USD 21,000 - 30,000; Full time

Job summary

DoubleTree by Hilton Hotel Boston-Andover is seeking a Banquet Server to sell, serve, and set up food and beverages for guests at venues and catering events. You will assist with setup and breakdown of banquet areas, maintain clean stations, relay orders, and serve guests professionally.

The role requires accurate payments handling and adherence to safety standards in a fast-paced environment. The position offers opportunities to work across dining and bar areas and to support team members

Qualifications

• Proven ability to serve guests in a courteous and professional manner.
• Ability to read and follow written instructions and memos.
• Ability to safely handle payments and make change.

Responsibilities

• Assist with the complete setup and breakdown of the banquet area.
• Cleans and organizes assigned stations in dining and bar areas prior to service.
• Relay food and beverage orders.
• Serves customers in a professional manner as per training guidelines.
• Maintains service areas such as the kitchen, dining room, bar, and service stations during entire shift.
• Cross-serves and/or assists team members on an as-needed basis.
• Carries service trays in and out of kitchen, bar and dining room.
• Receives customer payments, completes guest check transactions and tenders proper change to customers.
• Communicates health and/or safety concerns/violations immediately to management.
• Re-stocks items in dining room and bar as needed and alerts kitchen staff and manager of stock shortages.

Skills

Customer service

Food & beverage service

Cash handling

Safety awareness

Education

Food Safety Certification

Job description

Job Title: Banquet Server

Department: Food and Beverage

Reports To: Banquet Manager

FLSA Status: Non-Exempt

Summary:

Sells, serves, and setup of food and beverages in an efficient, professional manner according to guests at venues and catering events.

Duties and Responsibilities

• Assist with the complete setup and breakdown of the banquet area.
• Cleans and organizes assigned stations in dining and bar areas prior to service.
• Relay food and beverage orders.
• Serves customers in a professional manner as per training guidelines.
• Maintains service areas such as the kitchen, dining room, bar, and service stations during entire shift.
• Cross-serves and/or assists team members on an as-needed basis.
• Carries service trays in and out of kitchen, bar and dining room.
• Receives customer payments, completes guest check transactions and tenders proper change to customers.
• Communicates health and/or safety concerns/violations immediately to management.
• Re-stocks items in dining room and bar as needed and alerts kitchen staff and manager of stock shortages.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Certifications:

Food Safety Certification

Language Ability:

Ability to read and comprehend simple instructions, short correspondence, and memos.Ability to write simple correspondence.Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Math Ability:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability:

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually loud.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must frequently lift and/or move up to 40 pounds.Specific vision abilities required by this job include ability to adjust focus.While performing the duties of this job, the employee is regularly required to stand; walk; use hands; reach with hands and arms; climb or balance and talk or hear. The employee is frequently required to stoop, kneel, crouch, or crawl. The employee is occasionally required to sit and taste or smell.