Banquet Operations Lead - Guest Experience

Prime, Inc.; Springfield (MO); On-site; USD 40,000 - 60,000; Full time

Job summary

Oasis Hotel & Oasis Convention Center in Springfield, MO seeks a Banquet Captain to oversee catering events, setup, service and tear-down, ensuring guest satisfaction. You will supervise banquet staff, coordinate room layouts, beverage service, and training of new associates, while enforcing policies and maintaining a positive, energetic team environment.

Candidates should have management or supervisory experience, strong communication, and the ability to thrive in a fast-paced setting with

Qualifications

• Must have management and/or supervisory experience.
• Excellent communication, guest service and time management skills.
• Ability to work effectively in a fast-paced and multi-tasked environment.
• Must have a positive and professional upbeat personality with a desire to deliver outstanding customer service to our guests.
• Must be dependable and energetic.
• Must have previous restaurant and/or banquet related experience.
• Bartending experience preferred
• Audio Visual experience preferred
• Must be flexible regarding scheduling as it is based on business demands.

Responsibilities

• Coordinates all aspects of the room/facilities setup and Food & Beverage service in accordance with the BEO (Banquet Event Order).
• Assists in the setup of all Audio/Visual equipment.
• Assists in managing the banquet servers, bartenders, setup team and housekeeper.
• Conducts lineup with the staff at the start of each event. Inspects uniforms, reviews assignments, and steps of service for each event.
• Greets on-site contact for assigned event(s) and stays in contact through the event(s).
• Knowledgeable of the menu for each function served and can explain the major ingredients and preparation methods for each item to be served.
• Responsible for the training of all new Banquet associates.
• Resolves guest complaints within scope of authority, otherwise refers the matter to the Assistant Banquet Manager/ Banquet Manager.
• Attends weekly BEO meeting.
• Enforces hotel policies and procedures.

Skills

Supervisory experience

Guest service

Time management

Organization skills

Fast-paced environment

Positive attitude

Dependable and energetic

Banquet/restaurant exp

Bartending exp

Audio/Visual exp

Flexible scheduling

Tools

Audio/Visual equipment

Job description

Oasis Hotel & Oasis Convention Center in Springfield, MO seeks a Banquet Captain to oversee catering events, setup, service and tear-down, ensuring guest satisfaction. You will supervise banquet staff, coordinate room layouts, beverage service, and training of new associates, while enforcing policies and maintaining a positive, energetic team environment.

Candidates should have management or supervisory experience, strong communication, and the ability to thrive in a fast-paced setting with