Banquet Operations Lead for Events & Service

Hyatt Hotels Corporation; Northern (KY); Hybrid; USD 42,000 - 65,000; Full time

Benefits offered by this job

Free room nights

Discounted and Friends & Family Room 


Medical, Prescription, Dental, Vision

Job summary

Wild Dunes Resort, Destination by Hyatt, seeks an Event Captain to oversee banquet events from setup to breakdown, ensuring smooth service and exceptional guest experiences.

The role requires prior event captain and bartending experience, team leadership, coordination with event planners and kitchen, and strict adherence to health and safety standards; evenings, weekends and holidays are expected.

Competitive wages, benefits and growth opportunities are offered.

Qualifications

• Previous Event Captain experience preferred.
• Previous bartending experience required.
• Strong customer service and communication skills.

Responsibilities

• Oversee all aspects of banquet events, including setup, service, and breakdown, ensuring they run smoothly and efficiently.
• Supervise and lead a team of banquet servers and support staff, assigning tasks and ensuring they provide excellent service.
• Act as a point of contact between event planners, kitchen staff, and serving teams to relay information and ensure the event's success.
• Provide exceptional customer service to event attendees, addressing inquiries and handling any issues or special requests that may arise during the event.
• Ensure that all aspects of the event, including food presentation, table settings, and overall ambiance, meet or exceed the established standards.
• Maintain a strict timeline to ensure that events progress according to schedule, including the timely serving of courses and any planned activities or speeches.
• Oversee the inventory of banquet supplies, including tableware, linens, and other event-related items, and request replenishments as needed.
• Ensure compliance with health and safety regulations, including food safety guidelines, and take appropriate measures to prevent accidents or hazards during events.

Skills

Event captain experience

Bartending

Job description

Wild Dunes Resort, Destination by Hyatt, seeks an Event Captain to oversee banquet events from setup to breakdown, ensuring smooth service and exceptional guest experiences.

The role requires prior event captain and bartending experience, team leadership, coordination with event planners and kitchen, and strict adherence to health and safety standards; evenings, weekends and holidays are expected.

Competitive wages, benefits and growth opportunities are offered.