Banquet Operations Lead

Socket.dev; Colorado Springs (CO); On-site; USD 50,000 - 58,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Company-paid life insurance

401(k) retirement plan with employer-m

Disability coverage and PTO

Job summary

Flying Horse Resort and Club in Colorado Springs seeks an Assistant Banquet Manager to lead banquet operations and ensure outstanding guest experiences. This hands-on leadership role requires attention to detail, clear communication, and the ability to guide a team in a fast-paced setting.

You will oversee events from setup to breakdown, act as the department lead in the manager’s absence, and collaborate with catering, culinary, and conference services to meet event objectives.

Qualifications

• Minimum of 5 years of experience in a hotel banquet department.
• Minimum of 2 years of experience in a banquet supervisory, lead, captain, or management role.
• Strong knowledge of banquet service standards, event setup, room diagrams, BEO execution, and service flow.
• Experience leading banquet service staff in a fast-paced, high-volume environment.
• Excellent guest service and problem-solving skills.
• Strong organizational skills and attention to detail.
• Ability to manage multiple events, priorities, and service teams simultaneously.
• Ability to lead the Banquet Department in the absence of the Banquet Manager.
• Professional appearance, demeanor, and communication style.
• Ability to work a flexible schedule, including evenings, weekends, holidays, and extended hours based on event needs.

Responsibilities

• Oversee daily banquet operations, including event setup, service, execution, breakdown, and reset.
• Serve as department leader in the absence of Banquet Manager, directing staff and making operational decisions.
• Ensure all banquet events are executed to event timelines, floor plans, service standards, and property expectations.
• Maintain a visible, hands-on leadership presence during events.
• Support the execution of private events, weddings, conferences, meetings, and member events.
• Inspect banquet rooms, meeting spaces, event venues, service stations, buffets, bars, and back-of-house areas.
• Assist with managing multiple events occurring simultaneously while maintaining consistency, quality, and attention to detail.
• Deliver a high level of personalized, professional service to guests, members, clients, and event hosts.
• Partner with Catering, Conference Services, Culinary, and Club leadership to ensure event expectations are understood and delivered.
• Assist with VIP events, member functions, tastings, and special experiences as needed.
• Train team members on banquet service standards, sequence of service, room setup, and safety procedures.
• Monitor staff performance and provide real-time coaching and feedback.

Skills

Guest service

Leadership

Communication

Organizational skills

Problem-solving

Multi-tasking

Tools

Microsoft Office

Scheduling systems

POS systems

Job description

Flying Horse Resort and Club in Colorado Springs seeks an Assistant Banquet Manager to lead banquet operations and ensure outstanding guest experiences. This hands-on leadership role requires attention to detail, clear communication, and the ability to guide a team in a fast-paced setting.

You will oversee events from setup to breakdown, act as the department lead in the manager’s absence, and collaborate with catering, culinary, and conference services to meet event objectives.