Banquet Mgr/Catering Mgr

Allison Inn & Spa; Newberg (OR); On-site; USD 70,000 - 75,000; Full time

Job summary

The Allison Inn & Spa, Newberg, OR, seeks a Banquet Manager to lead high-end private events including meetings, receptions, weddings, and galas. You will plan, staff, and execute luxury service standards with culinary, service, and sales teams.

As part of the food & beverage leadership team, you will drive efficiency, elevate guest experiences, and ensure flawless event execution across all banquet operations.

Qualifications

• 2+ years of food and beverage management experience in a hotel/resort setting preferred.
• 2+ years of catering and events service experience, with luxury service standards preferred.
• Strong knowledge of multi-course plated service, bartending, and wine service.
• Ability to work all shifts when necessary, including days, mids, nights, weekends, and holidays.
• Ability to obtain both a food handlers card and OLCC permit.
• Strong leadership presence with the ability to inspire excellence.
• Exceptional interpersonal and communication skills in written and verbal communication.
• Experience with a POS system preferred, but not required
• Basic knowledge of labor and industry-specific laws and regulations
• Successfully pass a pre-employment background investigation

Responsibilities

• Oversee the execution of banquet style and catered functions to luxury standards.
• Lead banquet team with recruitment, training, performance feedback, coaching.
• Identify opportunities for department improvement and proactively create solutions.
• Perform in the capacity of any supervised position as needed.
• Coordinate EO details with kitchen and service outlets.
• Ensure EO timelines and details are accurate and ready for programs.
• Supervise staff during events from setup to breakdown.
• Maintain cleanliness and organization; ensure POS accuracy.
• Communicate guest needs to appropriate outlets; coordinate with departments.
• Develop and enforce department policies consistent with standards.
• Follow safety, sanitation, and liquor regulations.

Skills

F&B management

Catering & events

Leadership

Communication

Staff training

POS systems

Microsoft Office

Tools

POS system

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time First/Middle Mgrs Newberg, OR, US

2 days ago Requisition ID: 1468

Salary Range: $70,000.00 To $75,000.00 Annually

The Allison Inn & Spa is Oregon Wine Country's first full-service luxury resort in the heart of the Willamette Valley.

Meetings & Events at The Allison Inn & Spa has elegant, dedicated function space in the west wing. Reflecting the bounty of the Willamette Valley, our seasoned culinary team at JORY delivers an array of elegant foods featuring seasonal catering menus.

At The Allison Inn & Spa our working philosophy is a commitment to strive for excellence in all we do. We are a passionate and empowered team, inspired by the bounty and warmth of our surroundings and community, genuinely dedicated to providing world class service and meaningful memories for our guests. Join us as we strive for excellence.

The Allison Inn & Spa Standards of Excellence

• At all times, cultivate a welcoming environment for our guests: greet guests with a smile, learn and use guest names, welcome returning guests
• Thank guests and invite them to return
• Consistently demonstrate teamwork – sharing workload responsibilities with a positive attitude
• Maintain confidentiality: refrain from gossip, rumors or inappropriate workplace language
• Interact professionally at all times with guests, suppliers, and other employees
• Learn and comply with The Allison Inn & Spa policies and procedures
• Follow all safety policies and procedures

The banquet manager is a hospitality-minded individual with a personal and professional commitment to excellence, efficiency, and elevated service. They are responsible for leading, planning, and executing high-end private events that may include meetings, private receptions and dinners, weddings, corporate meals and functions, and galas. This role ensures that all events adhere to five-star service standards while maximizing efficiency and seamless execution with culinary team, service staff, and group sales staff.

As a member of the food and beverage leadership team you are a critical contributor to the success of our business. You exude professionalism and are proactive, anticipatory, and ardently committed to our hospitality service standards.

Duties and Responsibilities

• Oversee the execution of all banquet style and catered functions, ensuring that service protocols, room layout, scheduled timeline, and atmosphere meet the luxury standards of The Allison Inn & Spa
• Lead the banquet team members with effective recruitment and hiring, training and development, performance feedback, coaching and mentorship
• Identify opportunities for department innovation, improvement, and growth; andproactively create solutions for challenges and problems
• Perform in the capacity of any position supervised as needed
• Have familiarity with Event Orders (EOs)
• Keep excellent organization and order while multi-tasking and staying focused on service details in a fast-paced environment
• Meet and greet group contacts - ensuring EO timelines and details are accurate; assist with set up needs, ensuring readiness for their program; exceed client expectations through anticipatory planning
• Effectively communicate client and guest requests or changes to the appropriate outlets when necessary, which may include front desk, kitchen, restaurant/bar, housekeeping, sales, and spa
• Coordinate EO details with kitchen chefs, banquet captains, and banquet team members
• Lead and supervise the banquet team through a successful event - creating staff assignments, set and turnover lists, monitoring uniform and service standards, ensuring breaks are taken at appropriate times in absence of Banquet Captain
• Ability to hold a pre-shift meeting with team members to review the EO, group resume, assignment list, set list, and timeline for the event in absence of Banquet Captain
• Ensure all rooms are set by function start time and team members are in the correct place in line with the banquet department "15-minute ready rule"
• Supervise and assist team members throughout events by working side by side for pre-event set up, event execution, and post event set- up and breakdown
• Maintain impeccable cleanliness and organization
• Ensure accurate configuration of the POS platform
• Demonstrate a team-oriented attitude at all times while maintaining a positive and collaborative mindset
• Possess a strong ability to work independently, efficiently, and productively
• Ability to perform opening and closing responsibilities of the department
• Supervise safe handling and proper storage of all banquet equipment
• Develop and enforce operational policies and procedures consistent with standards of The Allison Inn & Spa
• Follow all rules and regulations of The Allison Inn & Spa Food and Beverage Division
• Adhere to all safety, sanitation, food preparation, food storage, and alcohol beverage control policies

Administrative duties include but are not limited to the following:

• Monitor budgets and financial performance of the department
• Oversee inventory control, ensuring accurate tracking, cost efficiency, and alignment with financial goals
• Write the department schedule
• Supervise payroll processes, ensuring accuracy and compliance
• Perform and oversee daily billing and billing adjustments
• Perform and oversee the completion and distribution of daily event summary reports
• Complete additional tasks as assigned by management

Job Skills/Requirements/Qualifications

• 2+ years of food and beverage management experience in a hotel/resort setting preferred
• 2+ years of catering and events service experience, with luxury service standards preferred
• Strong knowledge of multi-course plated service, bartending, and wine service
• Ability to work all shifts when necessary, including days, mids, nights, weekends, and holidays
• Ability to obtain both a food handlers card and OLCC permit
• Strong leadership presence with the ability to inspire excellence
• Exceptional interpersonal and communication skills in written and verbal communication
• Basic knowledge of Microsoft office products and good computer skills
• Experience with a POS system preferred, but not required
• Ability to understand and apply labor and industry-specific laws and regulations
• Successfully pass a pre-employment background investigation

Working conditions/Physical Requirements

• Ability to stand and/or walk for long periods of time
• Ability to lift/move up to 50 pounds
• Ability to lift/move up to 100 pounds with assistance
• Ability to work inside, outside, and at offsite locations when necessary
• Standing and walking, with occasional bending, reaching, or kneeling
• Ability to reach with hand and arms, sit, stand, walk, use stairways to climb throughout the property, be in refrigerated areas, and to talk or hear
• Specific vision abilities required include close vision, color vision, distance vision, depth perception, and ability to adjust focus
• The noise level is moderate
• The work environment has frequent temperature swings as the employee moves between guest spaces, outdoors, and refrigerators for example
• Reasonable accommodations may be requested by participating in an interactive process