Banquet Manager

CoralTree Hospitality Group; Orlando (FL); On-site; USD 55,000 - 75,000; Full time

Job summary

CoralTree Hospitality seeks a Banquet Manager for Aloft Lake Nona in Orlando, FL. Train, develop and lead the banquet team to deliver exceptional food and beverage service for events, while aligning with our service standards and financial goals.

The role emphasizes guest satisfaction, staff engagement, and efficient event execution in a fast-paced hotel environment.

Qualifications

• Experience leading banquet/event teams in hospitality.

Responsibilities

• Maintain complete knowledge of all departmental policies and procedures.
• Anticipate guests’ needs and respond promptly, even during busy periods.
• Be familiar with hotel services, features, and local attractions to answer inquiries accurately.
• Monitor cleanliness, sanitation and organization of assigned work areas.
• Maintain knowledge of manual system procedures, daily house count, arrivals/departures and VIPs.

Job description

Overview

About CoralTree Hospitality

Our team members are the true soul of our company. We think differently. About travel, but also about the ways in which we deliver on our promise to engage, delight, awaken and challenge our team members as well as our guests. We are deeply committed to the foundation of core values that mold our interactions with everyone we encounter - our guests, our clients, our team, and our communities. We create engaging, impactful environments that connect people and places, awaken the spirit, and allow team members with talent, integrity, and heart to thrive. We believe our team members are the true soul of our company. We invite you to join us on this journey.

Job Overview:

We are seeking a creative, passionate & committed Banquet Manager to train, develop and lead the team to success ensuring optimum service for all attendees.A unique individual that shares our company values and commitment, a team player, who lets their true self shine at work, who is honest, experienced, and excited to position the Aloft Lake Nona as the destination to host events in Orlando.

The Banquet Manager is responsible for the flawless execution of food and beverage service and all other aspects of banquet & event functions in accordance with hotel standards.They direct, implement, and maintain a service and management philosophy with a high focus on financial performance, superior guest service, team member engagement, labor management, and guest + team member satisfaction.

Responsibilities

• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy.
• Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
• Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
• Maintain complete knowledge of:
  • Manual system procedures.
  • Daily house count/occupancy, arrivals/departures, VIPs.