Banquet Manager

BENCHMARK; Chicago (IL); On-site; USD 68,000 - 72,000; Full time

Benefits offered by this job

Medical insurance

401(k) with company match

Paid time off

Employee discounts

Job summary

The Midland Hotel in Chicago, part of Pyramid Global Hospitality, seeks an experienced Banquet Manager to lead daily banquet operations for meetings, conferences, weddings, and catered events. You will supervise banquet captains and servers, coordinate setup, service, and breakdown, and ensure service standards align with Pyramid and Marriott Tribute Portfolio guidelines.

Based in the Chicago Loop, you will partner with Event Managers, the Executive Chef, and other departments to deliver

Qualifications

• Experience leading banquet operations for large events.
• Ability to manage multiple functions and staff.
• Strong knowledge of service standards and guest relations.

Responsibilities

• Direct banquet operations from setup through breakdown.
• Review BEOs, group resumes, diagrams, and special requests.
• Lead pre-shift briefings and coordinate with hotel departments.
• Inspect event spaces for readiness and cleanliness.
• Coordinate food production timing with Executive Chef and culinary team.
• Serve as primary contact during events and resolve client concerns.

Skills

Banquet management

Staff supervision

Event coordination

Customer service

Job description

About Pyramid Global Hospitality

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands‑on approach focused on exceptional service, operational excellence, and long‑term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you’ll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

Welcome to The Midland Hotel, a distinguished property in the Pyramid Global Hospitality portfolio. Located in the bustling heart of Chicago, Illinois, our hotel features 403 stylish guest rooms and 12,589 sq ft of versatile meeting space, creating an exceptional environment for both guests and employees. At The Midland Hotel, we pride ourselves on delivering outstanding service and creating memorable experiences. As a member of our team, you'll work in a dynamic and supportive setting, surrounded by the vibrant energy and iconic architecture of Chicago. We offer diverse positions across various departments, including guest services, food and beverage, housekeeping, spa and wellness, sales and marketing, and more. Joining our team means becoming part of a close‑knit community that values teamwork, professionalism, and a passion for excellence. We provide comprehensive training programs to ensure our employees have the skills and knowledge needed to excel in their roles.

If you are a dedicated and enthusiastic individual with a passion for hospitality, we invite you to explore the exciting career opportunities available at The MIdland Hotel. At Pyramid Global Hospitality, we are committed to caring for our team members by offering a comprehensive benefits package for full‑time employees. Our benefits include medical insurance with employer contribution and vision, dental, life, pet, and accident insurance options. We also provide a 401(k) program with an employer match and immediate full vesting. In addition, employees enjoy paid time off and exclusive discounts across our portfolio of hotels. Join our team and experience the support, flexibility, and benefits that help you thrive both professionally and personally.

What you will have an opportunity to do

Banquet Manager THE MIDLAND HOTEL, Chicago, a Tribute Portfolio Hotel Managed by Pyramid Global Hospitality Department: Food and Beverage / Banquets Reports to: Assistant General Manager Position: Full‑time management Annual base salary: $68,000–$72,000, based on qualifications and experience

Position Summary

The Banquet Manager leads the daily operation and on‑floor execution of meetings, conferences, weddings, receptions, and catered functions at The Midland Hotel. This hands‑on leader directs banquet associates, coordinates event setup and service, and ensures every function meets client expectations, Pyramid Global Hospitality standards, and Marriott Tribute Portfolio brand standards. Located in the Chicago Loop, the hotel offers approximately 12,600 square feet of meeting and event space, including Great Room 1 and 2, the Plateau pre‑function area, Industry rooms, Studio rooms, and Workrooms. The Banquet Manager coordinates simultaneous functions and room transitions across these venues while protecting service quality, associate engagement, and departmental profitability. The position partners closely with the Events Managers, Sales team, Executive Chef, Restaurant Operations Manager, and other hotel departments to translate approved event plans into seamless service and encourage repeat business.

Essential Duties and Responsibilities

• Direct banquet operations from setup through breakdown, maintaining a visible management presence during events and arranging qualified supervisory coverage when multiple functions occur simultaneously.
• Review Banquet Event Orders (BEOs), group resumes, room diagrams, guarantees, menus, service times, audiovisual needs, billing instructions, and special requests. Resolve discrepancies with Events and Culinary before service.
• Participate in BEO reviews, pre-convention meetings, and event planning discussions. Lead pre-shift briefings to communicate assignments, service standards, menu details, dietary requirements, and event timelines.
• Inspect event spaces before guest arrival and throughout each function. Verify room arrangements, cleanliness, linens, table settings, signage, lighting, temperature, and equipment readiness.
• Coordinate food production and service timing with the Executive Chef and culinary team. Communicate dietary restrictions and allergy requests through established procedures.
• Serve as the primary banquet operational contact during events. Respond promptly to client requests, document approved changes and charges, and resolve concerns within delegated authority.
• Coordinate room turns, replenishment, and breakdown with banquet teams and support departments. Work with audiovisual providers, Engineering, Housekeeping, and Front Office to address event needs.

Associate Leadership and Union Scheduling

• Supervise banquet captains, servers, bartenders, housepersons, and other assigned banquet associates. Delegate clearly, coach in real time, and model professional, respectful service.
• Recruit, interview, onboard, train, evaluate, and develop associates in partnership with Human Resources. Address performance concerns consistently and maintain appropriate documentation.
• Prepare schedules using event forecasts, approved staffing guidelines, and the applicable collective bargaining agreement (CBA), including seniority, work assignments, call‑in procedures, and other contractual requirements.
• Coordinate scheduling questions and CBA interpretations with Human Resources before making exceptions. Avoid unnecessary premium pay or other labor expense resulting from improper scheduling.
• Review and correct banquet time records and approve payroll within assigned authority and deadlines. Verify hours, event assignments, and applicable gratuity or service‑charge allocations against approved hotel procedures and the CBA.
• Plan breaks and supervisory coverage around event needs. Communicate schedule changes promptly and foster a workplace where associates can raise concerns and receive timely follow‑up.