Banquet Manager

Rod 'N' Reel, Inc.; Chesapeake Beach (MD); On-site; USD 55,000 - 75,000; Full time

Job summary

Rod 'N' Reel, Inc. is seeking a Banquet Manager to oversee weddings, corporate meetings and social events at Rod ’N’ Reel Resort. You will lead staff, coordinate with vendors, and ensure premier guest satisfaction, working closely with the Food & Beverage leadership team.

The role requires strong leadership, event planning, and a commitment to service excellence, with weekend/evening availability and a professional presence.

Qualifications

• High school diploma or GED required.
• More than two years of post-high school education preferred.
• Minimum of two years’ experience in banquets, event management or food and beverage.
• Alcohol Awareness Certification (TIPs, TAM, ServSafe Alcohol).
• Food Safety Certification (ServSafe or Food Protection Manager).
• Availability during weekends, evenings and holidays.

Responsibilities

• Supervise daily operations of the banquets area per SOPs and event orders.
• Recruit, hire, train, and mentor banquet personnel.
• Schedule banquet staff based on forecast and service standards.
• Oversee setup of meeting/banquet rooms per event orders.
• Inspect rooms before functions to verify setup accuracy.
• Meet with clients to review Banquet Event Orders and changes.
• Brief team before events to ensure understanding of setup and flow.
• Lead shifts and participate in event service.
• Provide excellent guest relations and collect feedback.
• Review banquet checks for accuracy and obtain signatures for payment.
• Post banquet checks in POS system and prepare event recaps.
• Perform other duties as assigned.

Skills

Leadership

Planning & Organization

Written Communication

Professional Appearance

Multi-tasking

F&B Service Knowledge

Customer Service

Education

High School Diploma or GED

Post-secondary Education preferred

Job description

Description

Position Summary:

The Banquet Manager oversees the planning, coordination, and execution of events such as weddings, corporate meetings, and other social gatherings at Rod ‘N’ Reel Resort. This role will ensure that all aspects of the event run smoothly while collaborating with the Food and Beverage leadership team. Key responsibilities include managing staff, coordinating with vendors, and ensuring high levels of customer satisfaction.

Key Skills:

• Leadership skills to motivate and develop staff.
• Able to set priorities, plan, organize, and delegate.
• Written communication skills to be concise, well organized, complete and clear.
• Always maintain a professional appearance and manner.
• Ability to multi-task, follow-up, and complete tasks in a timely manner.
• Knowledge of food and beverage service standards.
• Consistently provide a high level of customer service.

Core Responsibilities:

• Supervise the daily operations of the banquets area to ensure compliance with Standard Operating Procedures, Banquet Event Orders, safety regulations and procedures to ensure an optimal level of service, quality, and hospitality.
• Recruit, hire, train, and provide mentoring/development for all banquet personnel.
• Schedule banquet staff based on forecast and service standards.
• Supervise and assist with the setup of meeting room/banquet room to include placement of linen, silver, China, and glassware according to event order specifications.
• Conduct meeting room/banquet room inspections prior to each function to verify the room is set according to specifications.
• Meet with the clients to review Banquet Event Order and to review any changes to ensure delivery of a quality product.
• Brief all team members before the beginning of an event to ensure a full understanding of set-up, event flow, catering and other special requirements.
• Leads shift and actively participates in the service of events.
• Sets a positive example for guest relations and interacting with guests to obtain feedback on product quality and service levels.
• Review the banquet checks to ensure accuracy and present the check to customers for signature to ensure payment.
• Ensures accurate posting of banquet check in Point-of-Sale system at event completion.
• Prepares banquet/event recaps with accuracy to ensure clear communication.
• Perform other duties as assigned.

Requirements

Qualifications:

• High school diploma/GED required.
• More than two years of post-high school education preferred.
• Minimum of two years’ experience in banquets, event management or food and beverage required.
• Alcohol Awareness Certification (e.g. TIPs, TAM, ServSafe Alcohol)
• Food Safety Certification (e.g. ServSafe, Food Protection Manager)
• Availability during peak operating times: weekends, evenings and holidays required.

Physical Requirements:

Position requires sitting, hand-eye coordination, stooping, kneeling and walking/standing for multiple hours in succession. This position may on occasion require lifting, carrying, pulling, or pushing up to approximately 21-50 pounds.