Banquet Manager

LAZ Parking; California; On-site; USD 60,000 - 80,000; Full time

Job summary

LAZ Parking is seeking a Banquet Manager to oversee operations at a luxury hotel. The role involves managing staff, ensuring guest satisfaction, and maintaining safety standards. Ideal candidates will have management experience in hospitality and relevant educational qualifications.

Qualifications

• Management experience in luxury hotel required.
• Minimum 2-3 years as Banquet Manager in a hotel.

Responsibilities

• Oversee financial, operational, safety, and service-related success at the hotel.
• Manage, plan, schedule, and direct activities of staff.
• Ensure customer satisfaction and safety standards.

Skills

Organizational Skills

Guest Service

Problem Solving

Communication

Education

Bachelor’s Degree in Business Management

Associate Degree in Hospitality

Job description

The LAZ Hospitality Services silo is a unique team within LAZ Parking dedicated to growth through operational and financial excellence. The Hospitality team specializes in Hotel Partnerships across the country and excels at developing relationships through training, human connection, and career development for our employees and partners.

The Spirit of the Position :

The Banquet Manager supports overseeing the financial, operational, safety, and service-related success at the hotel. The Banquet Manager will report to the Director of Operations and manage Captains, Servers, Bartenders, Housemen, and Porters.

The key relationships the Banquet Manager will be responsible for maintaining are :

Principal Job Duties :

• Responsible for the financial, operational, safety, and service-related success at the hotel.
• Managing, planning, scheduling, training, and directing the activities of Shift Leads, Captains, and frontline staff.
• Ensure that increased revenue, controlled expenses, and customer satisfaction are maximized by maintaining the highest level of safety & service thresholds and initiatives that are aligned with the expectations of our client.
• Manage all aspects of meeting space functions in accordance with hotel standards in a luxury hotel.
• Implement and maintain a service and management philosophy which guides staff to ensure 100% guest satisfaction.

Education + Certificates :

• Bachelor’s Degree or Associate Degree in Business Management or Hospitality preferred.
• Certification of previous training in liquor, wine, and food service.
• Certification in alcohol awareness program.
• Certification in CPR.

Experience :

• Management experience in a luxury hotel / hospitality environment required.
• Minimum 2-3 years’ experience as Banquet Manager in a hotel required.
• Knowledge of specific meeting room set-up styles.
• Knowledge of staffing guidelines for various sized events.
• Fluency in English both verbal and non-verbal.
• Ability to compute basic arithmetic.
• Ability to read and comprehend P&L’s.
• Familiarity with food and beverage cost controls.
• Maintain confidentiality of guest information and hotel data.
• Identify departmental training needs and provide training.
• Direct staff performance and follow up with corrections when needed.
• Input and access information in computers / point of sales systems.
• Previous guest relations training.
• Perform job functions with attention to detail, speed, and accuracy.
• Exceptional organizational skills.
• Remain calm, think critically, and resolve problems using good judgment.
• Follow directions thoroughly.
• Understand guest service needs.
• Work cohesively with co-workers as part of a team.
• Work with minimal supervision.

Physical Demands :

• Work under variable temperature conditions (extreme heat or cold).
• Work under variable noise levels.
• Work both outdoors and indoors.
• Work around chemicals.
• Lift, push, and pull at least 50 pounds.
• Stand, walk, and run for extended periods.
• Bend, stoop, squat, and lift frequently throughout a shift.