Banquet Houseperson

Ensemble; Menlo Park (CA); On-site; USD 30,000 - 47,000; Full time

Job summary

Ensemble in Menlo Park, CA is seeking a hospitality teammate to set up banquet spaces and assist guests with service needs. You will prepare meeting rooms per banquet order forms, transport and arrange tables, chairs, and equipment, break down spaces after events, and maintain a clean, presentable environment throughout shifts.

Previous banquet setup or strong customer service experience is preferred, with a high school diploma or equivalent.

Qualifications

• High School diploma or equivalent preferred.
• Previous banquet set up or customer service experience preferred.

Responsibilities

• Set up meeting rooms according to banquet event order forms and documents to insure set up meets guest expectations.
• Transport awkward and heavy materials such as staging, tables, chairs, dance floors, etc., from storage area to meeting rooms in a safe manner using proper equipment.
• Break down meeting rooms and return banquet items to storage closet in a neat and organized fashion.
• Maintain established cleaning schedule of meeting rooms and ballrooms ensuring rooms are presentable at all times.
• Respond to guest requests for service, changes in room set up and assist with information requests regarding other areas of the hotel.
• Handle guest complaints personally or if necessary, seek assistance from supervisor.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Perform other duties as requested by management.

Skills

Customer service

Facility setup

Safety awareness

Education

High School diploma or equivalent

Job description

Description

• Set up meeting rooms according to banquet event order forms and documents to insure set up meets guest expectations.
• Transport awkward and heavy materials such as staging, tables, chairs, dance floors, etc., from storage area to meeting rooms in a safe manner using proper equipment.
• Break down meeting rooms and return banquet items to storage closet in a neat and organized fashion.
• Maintain established cleaning schedule of meeting rooms and ballrooms ensuring rooms are presentable at all times.
• Respond to guest requests for service, changes in room set up and assist with information requests regarding other areas of the hotel.
• Handle guest complaints personally or if necessary, seek assistance from supervisor.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Perform other duties as requested by management.

Your Background and Focus

• High School diploma or equivalent preferred.
• Previous banquet set up or customer service experience preferred.

Work Environment and Context

• Work schedule varies and will include working on alternate shifts, holidays and weekends.
• Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching, stooping, pushing, kneeling, or crouching.