Banquet Houseperson

Sonesta Hotels International Corporation; Cambridge (MA); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

HSA with Company Match

401(k) with Company Match

Paid Vacation & Sick Time

Paid Parental Leave

Life Insurance

Disability Insurance

Educational Assistance

Hotel Discounts

Employee Discounts

Job summary

Sonesta Hotels International Corporation is seeking a guest-focused team member to set up and breakdown event spaces, align with BEOs, and support seamless banquet operations in a fast-paced hotel environment.

You will read event orders, coordinate with Catering, and manage room readiness, linens, and supplies while adhering to departmental standards and safety guidelines.

Qualifications

• Reads BEO and interprets how to set up and schedule events.
• Sets up rooms and function areas with tables, chairs, staging, and equipment.
• Reviews assignment sheets and updates progress.
• Coordinates with Catering for event changes and adjustments.

Responsibilities

• Adhere to Sonesta safety guidelines.
• Set up rooms and function areas per standards and group requirements.
• Review assignment sheets and update completed tasks.
• Coordinate with Catering for event changes and adjustments.
• Stock and organize supply carts; transport to function area.
• Inspect set rooms and equipment for cleanliness and readiness.
• Set up linens and table items as specified.
• Refresh and breakdown function areas per procedures.
• May work nights, weekends and holidays.
• Perform other duties or projects as requested by management.

Skills

Room setup & service

Safety compliance

Communication

Job description

We’re People People. Are you?

We’re Sonesta International Hotels-the 8th largest hotel company in the U.S. (and growing fast ).

With a dynamic mix of full-service and focused hotels across major cities, our diverse portfolio of owned, managed, and franchised properties means we’re everywhere our guests need us to be.

But here's the thing-we’re not just in the business of hotels, we’re in the business of people. We bring service with passion, loyalty with purpose, and create experiences that genuinely connect-delivering quality, value, and memorable stays across 1,000+ properties in eight countries (and counting).

What this role is all about

Set up and breakdown rooms in accordance with Sonesta and departmental standards. Read BEO (Banquet Event Order) and interpret how to set up and schedule the event for completion.

What you’ll be doing

• Always Adhere to Stay Safe with Sonesta safety guidelines.
• Set up rooms and function areas with designated tables, chairs, staging, dance floor, flipcharts, easels, blackboards, and other equipment as specified by group requirements and in accordance with departmental standards.
• Review assignment sheets; update completed assignments.
• Communicates with the Catering department for information on changes in events and adjusts as necessary.
• Retrieve clean linen and skirting from laundry and stock in storage areas.
• Stock and organize supply carts with designated materials and equipment. Transport to assigned function area.
• Inspect set rooms for cleanliness and agreement to group requirements; rectify any deficiencies.
• Inspect cleanliness and working conditions of all equipment and supplies to be set up in the function area; rectify any deficiencies.
• Set up table linens, skirting, and table top items (water pitchers, ashtrays, glasses, etc.) as specified by group and accordance with departmental guidance.
• Refresh rooms as scheduled, following departmental standards.
• Breakdown function areas as scheduled in accordance to departmental procedures. Store all reusable goods and return equipment to specified storage areas.
• Clean and sanitize glassware in glass wash machine according to machine specifications and departmental standards.
• Use designated chemicals, supplies and equipment to clean various floor surfaces (mops, vacuums, buffer, shampoo machine, etc.)
• Maintain cleanliness and organization of closets; remove trash, wipe down shelves/counters; sweep and wax floor; remove non-floor closet items and transport to proper storage areas.
• Transport any Food & Beverage trays/item in public areas to service areas.
• Deliver client packages/boxes of materials as assigned to/from scheduled function area.
• Complete assigned side duties following departmental procedures.
• May be required to work nights, weekends and holidays.
• Perform other duties or projects as requested by management.

Deliver Passionate & Engaging Service to our Guests

• You will be passionate and truly engaged in taking care of our guests, recognizing individual guests and anticipating their unique needs to exceed their expectations
• You will consistently deliver our GUEST model:
  • Greet or welcome everyone, warmly with a smile
  • Use eye and ear contact and guest's name
  • Establish/anticipate needs
  • Solve and own all requests/complaints
  • Thank everyone

Anticipated Pay Range & Additional Job Information

$21 to $23 Base pay offered may vary depending on various factors including but not limited to job related knowledge, skills and job specific experience/overall experience.

How we reward you

At Sonesta, we know showing up for our guests starts with showing up for our people. That means supporting your health, your financial future, and everything in between.

Here's a snapshot of what we offer:

• Medical, Dental & Vision Insurance

• Health Savings Account (HSA) with Company Match

• 401(k) Retirement Plan with Company Match

• Paid Vacation & Sick Time

• Paid Parental Leave

• Company-Paid Life Insurance

• Company-Paid Short-Term & Long-Term Disability

• Hospital Indemnity, Critical Illness & Accident Insurance

• Educational Assistance

• Sonesta Hotel Discounts (yes, you'll want to use these)

• Additional Perks & Employee Discounts

Our Commitment to You

Sonesta is proud to be an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.