Banquet Director

Jobtailor; Raleigh (NC); On-site; USD 50,000 - 70,000; Full time

Job summary

Jobtailor in Raleigh, NC seeks a Banquet Lead to oversee all banquet functions, ensuring events exceed guest expectations and align with BEOs and brand standards.

You will train and develop the banquet team, coordinate with culinary, catering sales, and hotel leadership, and manage setup, service, and breakdown while maintaining safety, quality, and guest satisfaction.

Qualifications

• Previous leadership experience in banquet, catering, or hotel food and beverage operations preferred.
• Strong knowledge of banquet service standards and event execution.
• Excellent communication, organization, and problem-solving skills.
• Ability to lead multiple events simultaneously while maintaining exceptional attention to detail.
• Outstanding guest service skills with the ability to remain calm under pressure.
• Strong leadership, coaching, and team development abilities.
• Flexible schedule, including evenings, weekends, and holidays as business demands.
• Reliable transportation and dependable attendance.
• Proficiency with banquet event orders (BEOs) and hotel operating systems is preferred.

Responsibilities

• Provide leadership and oversight for all banquet functions while ensuring every event exceeds guest expectations.
• Lead, coach, motivate, and develop the banquet team while fostering a positive, service-focused culture.
• Ensure all banquet events are executed according to Banquet Event Orders (BEOs), client expectations, and Westin brand standards.
• Conduct pre-event meetings to communicate event details, service expectations, timelines, and special requests.
• Coordinate closely with the Executive Chef, Culinary Team, Catering Sales, and hotel leadership to ensure seamless event execution.
• Supervise the complete setup, execution, and breakdown of banquet events, ensuring rooms are prepared accurately and efficiently.
• Monitor food quality, presentation, beverage service, and overall guest satisfaction throughout each event.
• Respond professionally and promptly to guest requests, concerns, and opportunities for service recovery.
• Ensure banquet equipment, inventory, linens, and supplies are properly maintained, stored, and accounted for.
• Maintain labor productivity while ensuring exceptional service standards are achieved.
• Train associates on service standards, safety procedures, and operational excellence.
• Ensure compliance with all local health regulations, food safety requirements, alcohol service guidelines, and company policies.
• Assist with scheduling, payroll approval, inventory management, and departmental administrative responsibilities.
• Support restaurant, bar, and other Food & Beverage operations as business needs require.
• Foster teamwork across departments to ensure an exceptional guest experience from beginning to end.

Skills

Banquet Service Standards

Event Execution

Leadership and Team Development

Guest Service Skills

Banquet Event Orders (BEOs)

Tools

Banquet Event Orders (BEOs)

Hotel Operating Systems

Job description

• Provide leadership and oversight for all banquet functions while ensuring every event exceeds guest expectations.
• Lead, coach, motivate, and develop the banquet team while fostering a positive, service-focused culture.
• Ensure all banquet events are executed according to Banquet Event Orders (BEOs), client expectations, and Westin brand standards.
• Conduct pre-event meetings to communicate event details, service expectations, timelines, and special requests.
• Coordinate closely with the Executive Chef, Culinary Team, Catering Sales, and hotel leadership to ensure seamless event execution.
• Supervise the complete setup, execution, and breakdown of banquet events, ensuring rooms are prepared accurately and efficiently.
• Monitor food quality, presentation, beverage service, and overall guest satisfaction throughout each event.
• Respond professionally and promptly to guest requests, concerns, and opportunities for service recovery.
• Ensure banquet equipment, inventory, linens, and supplies are properly maintained, stored, and accounted for.
• Maintain labor productivity while ensuring exceptional service standards are achieved.
• Train associates on service standards, safety procedures, and operational excellence.
• Ensure compliance with all local health regulations, food safety requirements, alcohol service guidelines, and company policies.
• Assist with scheduling, payroll approval, inventory management, and departmental administrative responsibilities.
• Support restaurant, bar, and other Food & Beverage operations as business needs require.
• Foster teamwork across departments to ensure an exceptional guest experience from beginning to end.

Requirements

• Previous leadership experience in banquet, catering, or hotel food and beverage operations preferred.
• Strong knowledge of banquet service standards and event execution.
• Excellent communication, organization, and problem-solving skills.
• Ability to lead multiple events simultaneously while maintaining exceptional attention to detail.
• Outstanding guest service skills with the ability to remain calm under pressure.
• Strong leadership, coaching, and team development abilities.
• Flexible schedule, including evenings, weekends, and holidays as business demands.
• Reliable transportation and dependable attendance.
• Proficiency with banquet event orders (BEOs) and hotel operating systems is preferred.

Core Competencies

Demonstrates strong leadership and team development in banquet and catering operations, ensuring exceptional service standards and guest satisfaction. Proficient in managing event execution, compliance with health regulations, and effective communication across departments.

Highest-signal resume keywords

• Banquet Service Standards
• Event Execution
• Leadership and Team Development
• Guest Service Skills
• Banquet Event Orders (BEOs)

ATS Optimization Keywords

Hard Skills

• Event Coordination
• Food Safety Compliance
• Inventory Management
• Labor Productivity Management
• Operational Excellence

Soft Skills

• Communication Skills
• Organization Skills
• Problem-Solving Skills
• Attention to Detail
• Calm Under Pressure

Industry Keywords

• Catering Operations
• Food and Beverage Operations
• Service Recovery
• Teamwork
• Guest Expectations

Tools & Technologies

• Hotel Operating Systems
• Banquet Event Orders (BEOs)