Banquet & Convention Services Leader

Caesars Entertainment; New Orleans (LA); On-site; USD 70,000 - 95,000; Full time

Job summary

Caesars New Orleans Casino & Hotel is seeking a Banquets / Convention Services Manager to oversee the Banquet Department operations, coordinating planning, execution and evaluation of events. Lead a high-performing team, partner with Sales, Hotel, Culinary, and F&B to deliver exceptional guest experiences while managing labor, cost, and quality standards.

Candidates should have a bachelor's degree in hospitality or related field and 3–5 years' progressive banquet operations experience, with

Qualifications

• Bachelor's degree in Hospitality Management, Food & Beverage Management, Business Administration, or a related field preferred.
• Minimum of 3 to 5 years of progressive Food & Beverage or Banquet Operations experience required.
• Previous leadership experience managing banquet, convention services, or large-scale event operations required.
• Experience developing, coaching, and leading high-performing teams.
• Strong leadership, communication, customer service, team-building, and problem-solving skills.

Responsibilities

• Provide overall leadership and direction for all banquet operations, including planning, organizing, execution, and evaluation of banquet functions and special events.
• Coordinate and direct the daily activities of the Banquet Operations team to ensure successful event execution.
• Work closely with Sales, Culinary, Food & Beverage leadership, and event clients to ensure all event requirements and expectations are met
• Schedule and manage banquet staffing levels to provide exceptional guest service while maintaining labor cost controls.
• Partner with support teams to ensure room sets, event layouts, audiovisual requirements, and operational details are properly executed.

Skills

Leadership

Communication

Customer service

Team-building

Problem solving

Guest service

Organization

Collaboration

Motivation

Written reports

Education

Bachelor's degree in Hospitality Management or related field

Job description

Caesars New Orleans Casino & Hotel is seeking a Banquets / Convention Services Manager to oversee the Banquet Department operations, coordinating planning, execution and evaluation of events. Lead a high-performing team, partner with Sales, Hotel, Culinary, and F&B to deliver exceptional guest experiences while managing labor, cost, and quality standards.

Candidates should have a bachelor's degree in hospitality or related field and 3–5 years' progressive banquet operations experience, with