Banquet Captain - Lead Guest Experience

Hilton; Baltimore (MD); On-site; USD 45,000 - 50,000; Full time

Benefits offered by this job

Travel perks

ESPP discount

Paid parental leave

Caregiving support

Crisis concierge

Mental health resources

Generous PTO

Health benefits

Retirement plans

Job summary

Hilton Baltimore is seeking a Banquet Captain to oversee food and beverage service at banquet events, delivering warm, memorable hospitality for guests and teams alike. You’ll supervise service, address issues promptly, and help plan and execute breakfast, luncheons, dinners, and galas with a focus on guest satisfaction and high standards.

Join a team that values integrity, leadership, and teamwork, and enjoy comprehensive benefits and travel perks as part of Hilton’s award-winning culture.

Responsibilities

• Delight our guests: Bring an upbeat and friendly attitude to all guest interactions and proactively look for ways to make their experience special
• Ensure seamless service: Supervise food and beverage service and monitor guest satisfaction during banquet events, promptly addressing any issues with product or service quality
• Support event execution: Assist with the planning, organizing, and execution of various banquet functions, including breakfasts, coffee breaks, luncheons, dinners, cocktail receptions, and galas
• Collaborate for success: Lead and/or participate in department meetings to ensure the team is aligned and well-prepared for banquet operations
• Handle banquet billing: Accurately process banquet checks and ensure seamless payment transactions
• Uphold regulatory standards: Maintain compliance with health, safety, sanitation, and alcohol awareness regulations, ensuring the highest standards of guest and team member wellbeing

Job description

Hilton Baltimore is seeking a Banquet Captain to oversee food and beverage service at banquet events, delivering warm, memorable hospitality for guests and teams alike. You’ll supervise service, address issues promptly, and help plan and execute breakfast, luncheons, dinners, and galas with a focus on guest satisfaction and high standards.

Join a team that values integrity, leadership, and teamwork, and enjoy comprehensive benefits and travel perks as part of Hilton’s award-winning culture.