Banquet Captain - Guest Experience Lead

Carter Hospitality Group, LLC; Temecula (CA); Sur place; USD 20 000 - 29 000; Plein temps

Avantages offerts par ce poste

Company parties

Competitive salary

Flexible schedule

Opportunity for advancement

Training & development

Bonus based on performance

Employee discounts

Free uniforms

Wellness resources

Résumé du poste

South Coast Winery Resort & Spa is seeking an ecperience Banquet Captain. The ideal candidate must be able to work weekends and evenings. Experience in a fast pace resort a plus.

Meet and greet guests, coordinate with the event host, maintain banquet sheets and BEOs, supervise staff, ensure cleanliness and timely service, and uphold hotel standards. This role offers opportunities within Carter Hospitality Group's portfolio and room for advancement.

Responsabilités

• Meet and greet guests in a friendly and warm manner.
• Coordinates with the event host on all aspects of the banquet function.
• Performs planning and organization functions for the banquet department like maintaining the banquet logbook, maintaining and updating function sheets and BEOs.
• Checks banquet rooms, service and kitchen areas for cleanliness, proper set up and make sure sufficient supplies and equipment are available for the function.
• Oversee all aspects of assigned banquet function activities, ensuring that food counters are properly set and ready for execution at the appointed time.
• Ability to respond quickly and accurately to guest requests.
• Display good customer relation skill and take initiative to greet guests in a friendly manner.
• Plan the event course and orchestrates its completion in a timely, quiet and courteous manner.
• Observe guests to fulfill any additional requests, to perceive when next course should begin, or when meal is completed.
• Adhering to all banquet standard process and also hotel standard policies and procedures.
• Supervises and trains staff in the set up and break down of assigned banquets rooms according to contract and managers instruction.
• Supervises and trains staff in the service of food and beverages according to standards.
• Discuss any last minute changes with the banquet team.
• Ensures all guest requirements are se and ready 30 minutes before even start time.
• Coordinates function details with banquets, conference planning and kitchen staff.
• Maintain constant contact with the banquet chef, to ensure conclusion between food production and food service.
• Monitor banquet personnel in the performance of their duties.
• Assist in conducting pre-shift and pre-function meetings.
• Actively participates in set up of banquet rooms and served of food and beverage to guests.
• Communicates frequently with function hosts in order to ensure that their needs are being met.
• Ensures all guest checks are billed and signed by the host according to planned arrangements.
• Endues accurately daily sales reconciliation and postings are completed and provided to the front office.
• Display awareness and compliance with hotels security, safety, and emergency and energy procedures.
• Ensure high grooming and hygiene standards are met by all banquets staff.
• Monitors the profitability of functions to ensure quality of portions control while minimizing waste and broken or lost supplies.
• Assist the Banquet Manager to establish maintenance, repair, and cleaning schedules for all banquet equipment and facilities.
• Guide, direct, and motivate banquet staff, provide guidance and direction to subordinates including setting performance standards and monitoring performance.
• Ability to take and pass training provided and required by the banquet department to complete daily operational duties.
• Other duties as assigned by Manager.
• Takes PRIDE in everything we do.
• Takes OWNERSHIP of their actions and decisions.
• Displays LEADERSHIP in our industry and our community.
• Acts with INTEGRITY by being honest, trustworthy and doing the right thing.
• Displays TEAMWORK by committing to common goals based on open and honest communication.
• Delivers EXCELLENCE to our guests, our communities and to each other.

Description du poste

South Coast Winery Resort & Spa is seeking an ecperience Banquet Captain. The ideal candidate must be able to work weekends and evenings. Experience in a fast pace resort a plus.

Meet and greet guests, coordinate with the event host, maintain banquet sheets and BEOs, supervise staff, ensure cleanliness and timely service, and uphold hotel standards. This role offers opportunities within Carter Hospitality Group's portfolio and room for advancement.