Banquet Captain — Elevate Events & Fine Dining

The Ned & Ned's Club; New York (NY); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Company‑Paid Life Insurance

Short Term Disability

Long Term Disability Insurance

401(k) with company match

Referral bonus

Career development

Flexible schedules

Discounted family rates

Family meals

Job summary

The Ned NoMad in New York City is seeking a Banquet Captain to lead banquet service with a focus on guest experience, efficiency, and teamwork. You will report directly to the Food & Beverage Manager and coordinate with kitchen staff to ensure flawless event execution.

Ideally you bring 2-3 years in high‑volume banquet service, leadership ability, and exceptional communication. The role is on-site with dynamic shifts in a vibrant club and hotel environment.

Qualifications

• Minimum 2-3 years of experience as a server in a high-volume, fast-paced event environment.
• Proven leadership skills with the ability to motivate, coach, and delegate tasks effectively.
• In-depth knowledge of fine dining service etiquette and protocols.
• Excellent communication and interpersonal skills, with the ability to build rapport with guests of diverse backgrounds.
• Strong organizational and time management skills with the ability to prioritize tasks and manage multiple demands.
• Ability to work effectively under pressure and maintain composure in a fast-paced environment.
• A passion for the hospitality industry and a commitment to providing exceptional guest service.

Responsibilities

• Deliver exceptional guest service, ensuring a warm, welcoming, and efficient dining experience.
• Oversee event space, managing banquet server assignments, seating arrangements, and guest satisfaction.
• Maintain a deep knowledge of our extensive menu and beverage list, confidently answering guest inquiries and offering recommendations.
• Ensure all food and beverage services meet the highest quality standards and adhere to safety protocols.
• Motivate and mentor banquet staff, providing ongoing coaching and support to optimize their performance.
• Address guest concerns promptly and professionally, resolving issues to maintain guest satisfaction.
• Collaborate seamlessly with kitchen staff to ensure timely and accurate order fulfillment.
• Maintain a clean and organized event space, upholding the high standards of The Ned.
• Assist with opening and closing duties, including restocking supplies and equipment.
• Contribute to a positive and cohesive work environment, fostering teamwork and collaboration.

Skills

Leadership

Communication

Time management

Guest service

Team motivation

Job description

The Ned NoMad in New York City is seeking a Banquet Captain to lead banquet service with a focus on guest experience, efficiency, and teamwork. You will report directly to the Food & Beverage Manager and coordinate with kitchen staff to ensure flawless event execution.

Ideally you bring 2-3 years in high‑volume banquet service, leadership ability, and exceptional communication. The role is on-site with dynamic shifts in a vibrant club and hotel environment.