Banquet Captain - AC Hotel Ballantyne

Tapestry Conshohocken; Charlotte (NC); On-site; USD 42,000 - 60,000; Full time

Job summary

Concord is seeking a Banquet Captain to supervise banquet staff and coordinate all food and beverage service with the Banquet Manager for exceptional guest service.

The role emphasizes leadership, attention to detail, and ensuring guest satisfaction at receptions, meetings, trainings and reunions.

Qualifications

• Experience delivering exceptional guest service at events or hospitality settings.
• Ability to lead a team and motivate staff during events.
• Strong communication to coordinate with guests and staff.

Responsibilities

• Provide exceptional guest service to all customers.
• Lead the team with motivation and direction and assure quality standards.
• Greet guests and accommodate needs during events.
• Communicate menu details and respond to guest questions.
• Deliver food and beverages from staging areas to guests.
• Assist other servers during peak periods.
• Train others on serving plated or reception-style services.
• Oversee setup, execution, and cleanup for events.
• Maintain clean and safe service areas and professional appearance.

Skills

Guest service

Team leadership

Event coordination

Communication skills

Attention to detail

Job description

We are looking for people that have a passion to serve others! Our events at our hotel provide great exposure of our venue for receptions, meetings, trainings and even reunions. It’s our place to really shine so that the word of mouth will bring in additional business! To do this we have to have the right team in place where everyone is a team player focused on quality, service delivery, and timeliness.

The Banquet Captain is responsible for the supervision of the Banquet staff. The Banquet Captain coordinates all food and beverage service with the Banquet Manager to ensure excellent guest service.

Essential Functions

• Provide exceptional guest service to all customers.
• Leads the team with motivation and direction and assures that all standards of quality are in place
• Greet guests and be responsible for accommodating all guests’ needs at the attendance of an event.
• Participate in good communication with guests with questions regarding the menu.
• Deliver food and beverages from staging areas to guests as needed to assist the team
• Assist other servers during peak periods in delivering food and guest requests.
• Can train others on serving plated, and reception style meal services (training provided)
• Anticipate guest’s needs and monitor the guests dining experience to ensure satisfaction with food and service.
• Respond promptly and courteously to any requests.
• Oversee Setup, execution, and clean-up for an event.
• Performs side work to prepare for upcoming events.
• Assures all service areas are kept clean and safe at all times
• Maintain a professional and personable appearance.
• Perform other duties as assigned.

Here are some reasons our associates like working for us:

We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.

Why Concord?

Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It’s important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market.

Our “Associate First” culture supports and inspires personal development both within the workplace and beyond. Concord’s associates are what our company is built on, and we strive to recognize them for their hard work, dedication, and commitment to excellence. We value work life balance, diversity, and our commitment to provide the best customer service and quality accommodations in every market we exist

If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.

Qualifications

Behaviors

Preferred

Dedicated : Devoted to a task or purpose with loyalty or integrity

Motivations

Preferred

Flexibility : Inspired to perform well when granted the ability to set your own schedule and goals

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.