Banquet Captain

The Ranch Country Club; Westminster (CO); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading country club seeks a Food and Beverage Supervisor to coordinate and oversee service staff activities, ensuring exceptional member and guest experiences. The role demands strong communication and organizational skills, with responsibilities including training staff, managing complaints, and participating in marketing activities. Ideal candidates will have prior experience in a similar environment and demonstrate a commitment to service excellence.

Qualifications

• Country Club experience preferred.
• Six months to one-year related experience or training required.
• Ability to perform under pressure with excellent communication skills.

Responsibilities

• Supervise service staff, ensuring outstanding service to Members & Guests.
• Monitor employee activities and food quality regulations.
• Conduct daily line-ups and oversee employee duties.

Skills

Communication

Attention to detail

Service techniques

Education

High school diploma or equivalent

Training in Food and Beverage service

Job description

Summary:
Supervises and coordinates activities of service staff engaged in providing outstanding service to Members & Guests.

Essential Duties and Responsibilities:

Note: Other duties may be assigned.

• Reports to Food and Beverage Director and Catering Assistant.
• Assists in moving the club forward daily with members, guests, and employees.
• Assist in the marketing of ala carte and features at the club.
• Attend the weekly BEO meeting to discuss events and set ups.
• Monitoring employee and member activities to ensure all food and beverage departmental regulations are being met and exceeded.
• Investigate and document complaints/opportunities about food quality or service issues.
• Follows up with service recovery by engaging with members.
• Oversee set-up, service and reset of all club functions.
• Create teamwork and a functional working environment that is fun, safe, and productive.
• Monitor safe and orderly storage of all equipment, glassware, silverware, and plateware.
• Keep staff productive during off-peak hours.
• Cut staff to ensure staffing levels during slower periods.
• The supervisor is expected to take tables as needed.
• Always follow proper protocol.
• Employment is subject to all rules and conditions stated in Employee Handbook including the 90-day probationary period.
• Duties are subject to change based on the direction of the Food and Beverage Department.
• Opening / Closing all shifts.
• Opening dining room and checking fundamentals (lights, music, temperature, restrooms dining room, table settings, chairs, floor, etc. and adjacent areas).

Conduct daily Line-up with wait staff and check:

• Appearance (proper hygiene standards like shaving and clean uniforms and shoes).
• Name tags.
• Tools.
• Daily specials including soup of the day.
• Daily training topic.
• Reminders of any upcoming special events.
• Club announcements.

Supervisory Responsibilities:

• Directly supervises 20+ employees in the Food and Beverage Department.
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Responsibilities include training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty:

• The requirements listed below are representative of the knowledge, skill, and/or ability required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Country Club Experience is preferred.

Education And/or Experience:

• Six months to one-year related experience and/or training; or equivalent combination of education and experience.
• Pleasant personality with excellent communication skills, proper service techniques and the ability to perform under pressure.
• Attention to detail and knowledge of P.O.S.

Mathematical Skills:

• Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability:

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.