Banquet Captain

Pyramid Global Hospitality; West Lake (FL); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Weekly pay

Holiday pay

Tuition Reimbursement

Free parking on-site

Discounts at Pyramid hotels

Job summary

Pyramid Global Hospitality is seeking a Banquet Captain for Deloitte University Hotel & Conference Center, Benchmark Hospitality, located in Westlake, Texas. The role oversees banquet events, coordinates staff, and ensures excellent service for high-end private events.

Compensation is $22.00 per hour (flat rate, no tips). The position requires F&B banquet experience, strong Excel/Outlook skills, and certifications in food safety and TABC.

Qualifications

• Experience in the hospitality industry required; F&B banquet experience desirable.
• Strong organizational and multitasking abilities.
• Ability to supervise staff and coordinate events.
• Familiarity with banquet event orders (BEO) and service standards.

Responsibilities

• Review BEOs prior to events to ensure staffing, supplies, and setup.
• Oversee banquet events, including pre-work like cleaning, polishing, and setting up drink stations.
• Ensure room setup complies with BEO standards.
• Lead pre-event staff meetings to communicate plans and service standards.
• Monitor events for flawless service; assist servers and bartenders as needed.
• Be responsive to client needs and changes during events.
• Oversee post-event breakdown and proper storage of equipment.

Skills

Hospitality industry experience

Banquet experience

Customer service

Education

Basic Food Safety Certification, Texas Alcohol Beverage Commission Certification

Tools

Microsoft Excel

Outlook

Microsoft Teams

OneNote

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands‑on approach focused on exceptional service, operational excellence, and long‑term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

Deloitte University Hotel & Conference Center - Benchmark Hospitality

• - High-end private hotel and conference center called Deloitte University. Closed to the public.
• - 1,400 hotel rooms - all single occupancy, no suites.
• - Nine restaurants and lounges including a Starbucks and Seattle's Best Coffee, and three sit down restaurants.
• - 200,000 square feet of meeting space - Ballrooms, Amphitheater and classrooms.
• - Fitness Center, jogging trails and sports fields (all available to our associates to use!)
• - All professional clientele. No weddings, holiday parties, school groups, or other social-type events.
• - Located in Westlake, Texas - near Keller, Southlake, and Roanoke.
• - For more information about our property, check our website: BenchmarkHotelDFW.com
• - Property is managed by Benchmark Hospitality at Deloitte University.

Benefits & Perks

• - Awesome Employee Focused Culture with many Associate Events!
• - Closed many weekends and most holidays - 10 days of holiday pay.
• - Up to 14 Vacation & Sick days per year.
• - Weekly pay!
• - Leadership and Career development programs. Many opportunities to grow and transfer to new positions.
• - Free Lunch in our newly remodeled Associate Cafeteria.
• - Eligible for Medical Insurance and other awesome benefits within 30 days of employment.
• - Employer matching 401k.
• - Tuition Reimbursement.
• - Free parking on-site.
• - Free uniforms and we will clean them!
• - Benchmark Hospitality hotel discounts.
• #PGH-DU #PGH-BMC Benchmark Hospitality

What you will have an opportunity to do:

BASIC FUNCTION: The Banquet Captain will supervise staff, coordinate banquet events assigned and implement Property and banquet policies and procedures.

• Status: Full Time

• Availability: Evening Shift and some weekends

• Pay: $22.00 per hour, flat rate (no tips)

• Location: Benchmark Hospitality at Deloitte University Hotel & Conference Center

ESSENTIAL FUNCTIONS:

• Review all BEO (banquet event orders) prior to the event to ensure we are prepared with staffing, supplies, dishware and drinks.

• Oversee banquet events to include pre-work of cleaning, polishing, organizing, and setting up drink stations.

• Ensure banquet event room is set up to the standards of the BEO (banquet event order).

• Conduct staff pre-event meetings to communicate the plan and service standards for the event.

• Monitor each event to ensure service is flawless. Assist Servers and Bartenders as needed.

• Be aware of the client’s needs during the event. Be available for the client for changes that may occur during the event.

• Oversee the breakdown of the event to ensure it closes on time and all supplies is put in appropriate areas including food, beverages, linen, supplies, dishware and more.

• Provide feedback to the staff for positive and not-so-positive actions that occurred during the event.

• Train staff on the standards and tasks that Servers and Bartenders are responsible for. Monitor Peer Trainer activities and spot check the new associates training.

• Recap events with BEO distribution to Meeting Planners or Clients, and complete end of shift Captains report.

Job Category: DUCareersInFandB

What are we looking for?

QUALIFICATIONS:

• Experience in the hospitality industry required. F&B Banquet experience desirable.

• Experience as a departmental trainer or supervisor preferred.

• Strong computer skills. Proficient in Microsoft Excel and Outlook. Microsoft Teams and OneNote experience desirable.

• Knowledge of F&B Point of Sale system preferred.

• Basic Food Safety Certification and Texas Alcohol Beverage Commission Certification required within 30 days of starting and must be re-certified as needed.

Compensation:

$22.00

-

$22.00

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.