Banquet Captain

Europa Village; Temecula (CA); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a vibrant hospitality company in the heart of Temecula Valley Wine Country as a Banquet Captain. This dynamic role requires a passionate leader to guide a team of up to 30 associates, ensuring each event is executed flawlessly. You'll be at the forefront of creating memorable experiences in our European-themed venues, from weddings to corporate retreats. With a focus on teamwork and exceptional customer service, you'll foster a culture of excellence while managing banquet operations. If you thrive in a fast-paced environment and are ready to make a significant impact, this opportunity is perfect for you!

Benefits

401(k)

Competitive salary

Dental insurance

Employee discounts

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Vision insurance

Company parties

Qualifications

• 1-3 years of experience in a banquet department managing 20+ employees.
• Food Handler and Responsible Beverage Service Certifications required.

Responsibilities

• Lead and train the banquet team to ensure excellent service during events.
• Set up banquet rooms according to client specifications and maintain standards.

Skills

Leadership

Organizational Skills

Customer Service

Bilingual (Spanish/English)

Education

High School Diploma

Tools

ADP Payroll

Job description

Benefits:

• 401(k)
• Competitive salary
• Dental insurance
• Employee discounts
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Vision insurance
• Company parties

Europa Village Highlights:

Europa Village Wineries and Resort is a destination location in Temecula Valley Wine Country. We are a hospitality company rooted in family, welcoming members and guests to enjoy a stay or a day in our European themed villages. We represent the countries of Italy, Spain, and France and have multiple event spaces, tasting rooms, restaurants, overnight accommodations, and retail venues on our one-hundred-acre property. Our venue is perfect for weddings, corporate retreats, and private events, providing different experiences through our unique function areas and themed menus. We employ enthusiastic associates who enjoy providing excellent customer service and desire to create lasting memories for our members and guests.

Banquet Captain Reports to:

• Banquet Manager

Position Overview:

Europa Village Winery is seeking an experienced Banquet Captain to provide hands-on direction, leadership, training, and support for the banquet team during assigned events and daily to maintain department readiness. By aligning with our core values, strategic goals, and objectives, this individual will work closely with the Banquet Managers, the sales and catering team, and different managers, supervisors, and employees across the property. This is a dynamic role that will support a large staff of up to 30 team members. The ideal candidate will have a passion for service with a motivating and energetic personality. Strong leadership and organizational skills are essential, and prior banquet experience is required.

This is an hourly position with a Company that operates 24 hours per day, 7 days a week, and 365 days a year. A successful candidate must be available and willing to work nights, weekends, and holidays.

Required Experience and Qualifications:

• 1 to 3 years of experience in a banquet department with 20+ employees.
• Prior experience updating and implementing standard operating procedures.
• Experience managing departmental timekeeping and payroll – knowledge of ADP Payroll services a plus.
• Bilingual Spanish/English preferred.

Responsibilities Specific to Banquet Captain:

• Possess and live the Europa Village core values.
• Train and develop employees.
• Facilitate a diverse and inclusive culture based on Company values and standards.
• Support all safety policies and procedures.
• Responsible for the appropriate and timely set up of all functions and meetings while maintaining standards of food, beverage, and meeting specifications.
• Review and understand Banquet Event Orders (BEO's) at the beginning of each shift to ensure banquet rooms or areas are set as per instructions and client's request.
• Ensure all functions are set and team is prepared and organized before the required time on the BEO.
• Inspect table place settings, including table linen, china, glass, silverware, and condiments for correct placement and ensure each element is clean, undamaged, and attractive.
• Monitor banquet team members to ensure all operating procedures are followed.
• Supervise the handling, storage, maintenance, and security of all catering service equipment.
• Remain alert of complaints and/or unsatisfied guests and communicate with Banquet Manager or respond directly to ensure guest satisfaction.
• Assist in maintaining the scheduling order for each event.
• Prepare tables, action stations, buffets, service carts, dessert tables with specified tools, wares, and equipment according to BEO and Europa Village standards.
• Greet guests warmly.
• Have a good understanding of the food being served and be able to answer questions regarding food items.
• Deliver and serve welcome drinks, appetizers, meals, beverages, condiments, and accompaniments.
• Respond to guests' requests in a friendly, timely, and efficient manner.
• Ensure the entire table is served at the same time.
• Supervise clearing and post-event clean-up.
• Prepare summaries and reports for each event.
• Other duties as directed.

Expectations of the Banquet Captain:

• Create and foster an environment of teamwork by helping fellow employees or guests without a second thought.
• Be able to communicate Europa Village's story.
• Ability to treat all associates and guests in a respectful manner.
• Arrive at work prepared with excellent personal presentation standards with a clean, pressed uniform and appropriate shoes.
• Arrive on time and be respectful of attendance and punctuality.
• Adhere to Europa Village policies and procedures.
• Be hospitable, welcoming, and exhibit a positive attitude and willingness to assist where necessary.
• Detail-oriented and focused on quality in a fast-paced manner.
• Help ensure the facility, property, and grounds are maintained to Europa Village standards.
• This is a physically demanding job and a successful candidate must be able to push and pull, stand for extended periods, stoop, bend, climb stairs, work indoors and outdoors, and lift items weighing up to 50 pounds on a regular basis.
• Food Handler and Responsible Beverage Service Certifications are required.
• Must have full schedule flexibility and be available to work nights, weekends, and holidays.