Banquet Captain

Legends Music, LLC; New Orleans (LA); On-site; USD 28,000 - 41,000; Full time

Job summary

ASM Global Group seeks a Banquet Captain to oversee event operations in our New Orleans venue. You will coordinate pre-event planning, supervise banquet staff, and ensure exceptional guest service throughout each event.

Responsibilities include reviewing BEOs, enforcing safety policies, and delivering concise post-event reports. Must have strong English communication and at least 1 year of banquet experience.

Qualifications

• Excellent verbal and written English communication.
• 1 year of banquet server or captain experience.
• Supervisory experience preferred but not required.

Responsibilities

• Review BEOs and confirm event itinerary with clients.
• Lead pre-shift lineup, assign tasks, inspect uniforms, and communicate service expectations.
• Supervise banquet servers during events to ensure high-quality service.
• Maintain guest satisfaction by anticipating needs and addressing requests promptly.
• Enforce responsible alcohol service per company policies.
• Complete event closing duties and Captain’s Reports with client feedback.
• Keep front-of-house and back-of-house areas clean and organized.

Skills

Communication skills

Leadership

Organizational skills

Teamwork

Problem solving

Multitasking

Professional appearance

Education

High school diploma or equivalent

1 year banquetServer/Banquet Captain experience

Prior supervisory experience preferred

Job description

Essential Duties and Responsibilities

• Review Banquet Event Orders (BEOs)
• Conduct pre-event inspections of function space to ensure cleanliness, proper setup, and ambiance.
• Meet with the client before the event to confirm the itinerary and review any last-minute adjustments.
• Lead the pre-shift lineup: assign tasks, inspect uniforms, review menu details, and communicate service expectations.
• Supervise banquet servers throughout the event, ensuring high-quality service delivery.
• Anticipate guest needs, promptly respond to requests, and maintain a visible presence during events.
• Monitor food presentation, garnishes, and adherence to event specifications.
• Enforce responsible alcohol service in accordance with company policies.
• Address guest concerns or service issues promptly and professionally.
• Complete event closing duties, including Captain’s Reports detailing operations and client feedback.
• Ensure staff complete all side-work and closing responsibilities before signing out.
• Provide feedback on staff performance and communicate any disciplinary concerns to the Manager.
• Maintain cleanliness and organization in both front-of-house and back-of-house areas during events.
• Foster a positive and productive work environment that supports teamwork and excellent service.
• Notify management when supplies (e.g., condiments, beverages) are running low if applicable.
• Other duties as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

• High school graduate or equivalent.
• One year's experience as a banquet server or banquet Captain.
• Previous Supervisory experience preferred.

Skills and Abilities

• Must be able to communicate effectively, both verbal and written, in English.
• Must be able to make quick and decisions.
• Excellent organizational, planning, communication, and interpersonal skills.
• Ability to function in a fast-paced, team-oriented environment.
• Fosters a cooperative and harmonious working climate conducive to maximum employee morale and productivity.
• Communicates efficiently and effectively, and effectively solves problems.
• Ability to prioritize multiple projects and meet strict deadlines.
• Ability to work under minimal supervision.
• Must have professional attitude and appearance.

Preferred Skills

• Strong communication skills
• Teamwork and collaboration
• Reliability and accountability
• Organization and attention to detail
• Sense of urgency
• Safety awareness
• Guest-service mindset

Our Work Experience

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.