Banquet Captain

Royallahainaresort; Saint Petersburg (FL); On-site; USD 58,000 - 70,000; Full time

Job summary

The Royal Lahaina Resort is looking for a Banquet Captain who will oversee the set-up, service, and clean-up of banquet events. The ideal candidate will ensure guest satisfaction and maintain high standards of service while leading banquet staff. This full-time role demands strong communication skills and the ability to handle multiple responsibilities in a fast-paced environment.

Qualifications

• Experience in supervisory roles preferred.
• Ability to communicate effectively with all levels of employees and guests.
• Must stand during the entire shift and lift up to 50 pounds.

Responsibilities

• Supervise and assist with the set-up and clean-up of banquet functions.
• Respond to guests' needs and communicate issues to management.
• Maintain high standards of cleanliness and sanitation.

Skills

Communication

Multitasking

Leadership

Problem Solving

Education

High School diploma or equivalent

College course work in a related field

Job description

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The Banquet Captain is responsible for supervising and assisting with the set-up, service and clean-up of all assigned banquet functions.

Responsibilities

• Employees must, at all times, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.
• Inspect the set-up of meeting and banquet functions, checking them against the Banquet Event Order.
• Supervise and assist with the set-up of assigned catered functions, ensuring that the hotel's standards are met, and advance preparation for service is adequate to allow efficient service to the guest once the function begins.
• Act as liaison between Sales/Catering Manager and the in-house meeting or banquet contact.
• Respond to guests needs in a timely manner. Communicate problems/issues to the Banquet Manager, Banquet Supervisor, or the Food & Beverage Manager.
• Assist Banquet Manager/Supervisor/F&B Manager with the creation of the Banquet Work Schedule and completion of Banquet Wage Progress Reports.
• Assist in service of functions as required.
• Requisition liquor for all banquet bars and maintain proper control over banquet beverage service.
• Supervise and assist with the break down after the completion of functions to ensure that all equipment and supplies are stored properly.
• Inspect the sanitation of all function space and storage areas to maintain the highest standard of cleanliness and organization throughout the department.
• Follow all state liquor laws.
• Be familiar with banquet menus and prices.
• Supervise banquet staff as directed by Banquet Manager/Supervisor/F&B Manager.
• Hold pre-function meetings, and check staffing and menus, prior to events.
• Assign side-work duties and stations to all servers.
• Supervise service of station or banquet room.
• Prepare banquet checks and obtain signatures from guest contacts.
• Monitor ongoing functions throughout assigned shift.
• Supervise the breakdown and cleanup of all functions assigned.
• Verify server's paperwork when event is complete.
• Prepare accurate captains' reports.
• Assist Banquet Manager/Supervisor/F&B Manager with the hiring and training of banquet staff.
• Assist in set up of audio/visual, as necessary.
• Handle items for "Lost and Found" according to the standards.
• Ensure overall guest satisfaction.
  
  

Qualifications

• High School diploma or equivalent and/or experience in a related field preferred.
• College course work in a related field helpful
• Previous supervisory responsibility preferred.
• Flexible and long hours sometimes required.
• Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during entire shift.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to cross-train in other hotel related areas.
• Must be able to maintain confidentiality of information.
• Must be able to show initiative, including anticipating guest or operational needs.
• Perform other duties as requested by management.
• Maintain a warm and friendly demeanor at all times.
  
  

Required

Preferred

Job Industries

• Food & Restaurant

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitality

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